by Ace Concierge | Virtual Assistant | Jun 6, 2012 | Virtual Assistant
If you had asked me when I graduated from college with a degree in psychology if I was going to be a virtual assistant when I grew up, my response would have been: “huh?” Way back then, eons ago, this industry did not exist, at least not that I was aware of. I began Ace Concierge back in 2002; it was known as Allegiance Concierge and Errand Services.
It wasn’t long after my sister died of breast cancer that I realized two things:
- I needed a career where I could give back to others (I had been the caregiver for both my mom and sister as they fought the fight of the Breast Cancer Warriors).
- I didn’t want to punch a time clock for the rest of my life. I wanted to be my own boss.
I spent many months on the Internet and the floor of bookstores, searching for a business that would enable me to live my passion for giving and helping others, as well as generate income. I discovered the world of the personal concierge. How exciting it was to be a solo-preneur and “hang my shingle!” As the business grew, my client base became more diverse and I gravitated toward the corporations, offering services to companies and executives. Many of the tasks were effectively managed online versus out in the field.
This was the beginning of my virtual life. I am very much everything that someone in your front office is – yet simply, I am within access to tools that technologically allow me to be virtually in the same room with you. Coffee?
Falling head first into social media, my online world exploded and I become 100% virtual but I am still a real person, not just a figment of your imagination. Really… I have been pinched so I know. Social media has widened the gap, creating a small microcosm of a new community for me. From clients, to friends, to colleagues, and even where to move to in North Carolina, I am grateful for my engagement in social media.
The point of writing this? Not to fill up more space in the never ending stream of information coming your way, but rather to engage and enlighten you on how what I do is all about cleaning out that never ending deluge of data and providing help in keeping your work life in order. I love what I do and do what I love: those business tasks and projects keeping you from feeling the same way, are what I am here to help you with. It is all about you and my ability to assist you with your personal or business tasks and projects. It isn’t just WHAT I do for you. It is what YOU gain from delegating to your Ace. The payoff for me is your success and satisfaction. I have many clients who call just to share their good news and successes because of the additional hours that were created in their week via outsourcing.
My goal is to give back my clients, ease stress, enhance time management, productivity, work life balance and efficiency. Solutions to every day pains and stressors are eradicated or at least minimized.
Is this a get rich quick scheme? Hardly. Like any business I started small and have grown organically as my skills, clientele and reach grew, and there are ebbs and flows of the work. Down-times and good times in every business requires 150% devotion and dedication. There is no easy way out. You put in your all IF you want it all.
Have I had some “crazy” clients? Just one. I soon discovered Mr B. Baad was not on the “up and up.” He had a few requests that I knew were not something that resonated with my values and personal morals. I did fire him saying we weren’t a good match. He had asked me to fill out a license to carry permit in the state of NY. Upon reviewing the application, it asked for more of a crime related and legal personal history. He told me to: “make shit up.” Needless to say, I refused to complete the task and a few others. The beauty of working for myself is the ability to say NO to requests that do not resonate with my values, my mission and my purpose. (Especially the kind that may place me in a compromising situation.)
Wondering about the picture in this post? My mom had given it to me when I was a very little girl and now it still hangs in my home, validating that I am living my passion of helping others. I can assure you that when I was six, 12 or even 22, that this Emily Dickinson poem was just a beautiful verse. It wasn’t until I took care of my mom beginning at the time of her diagnosis at my college graduation and then my sister, that I realized my “calling.” Those 16 years of intense round the clock care-giving and being a parent set the course for my journey to being a virtual assistant.
Are you living your passion?
by Ace Concierge | Virtual Assistant | May 29, 2012 | Entrepreneur
Follow your passion. We all hear that but what does it take to make your dreams come true?
Blood, sweat and tears. Oh my!
As children we may have dreamed the biggest dreams, the treasures of life and what we wanted for our future. As our life unfolded and we matured, that may have evolved into a different vision. Our personal lives and experiences, shaped and molded us on our journey, helping us to discover what we are truly made of. We learned lessons along the way, accepted what we could not change, while continuing with additional drivers toward our goals. We saw what we wanted and we took every step, every measure, to ensure our pot of gold was within reach.
Steve Jobs: “Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.”
Richard Branson: “My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had – everyday I’m learning something new.”
Oprah Winfrey: “Every time you state what you want or believe, you’re the first to hear it. It’s a message to both you and others about what you think is possible. Don’t put a ceiling on yourself.”
Robert Collier: “The great successful men of the world have used their imagination? They think ahead and create their mental picture in all its details, filling in here, adding a little there, altering this a bit and that a bit, but steadily building – steadily building.”
Brian Tracy: “Personal development is your springboard to personal excellence. Ongoing, continuous, non-stop personal development literally assures you that there is no limit to what you can accomplish.”
Linda Chandler: Think P.I.G. – that’s my motto. P stands for Persistence, I stands for Integrity, and G stands for Guts. These are the ingredients for a successful business and a successful life.”
Anita Roddick: “I have always found that my view of success has been iconoclastic: success to me is not about money or status or fame, its about finding a livelihood that brings me joy and self-sufficiency and a sense of contributing to the world.”
Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
Jim Rohn: “Formal education will make you a living, self education will make you a fortune.”
Michael Gerber: “The entrepreneur is not really interested in doing the work; he is interested in creating the way the company operates. In that regard, the entrepreneur is an inventor. He or she loves to invent, but does not love to manufacture or sell or distribute what he or she invents.”
Biz Stone: “Timing, perseverance, and ten years of trying will eventually make you look like an overnight success.”
Walt Disney: “All our dreams can come true, if we have the courage to pursue them.”
What are your motivators?
by Ace Concierge | Virtual Assistant | May 21, 2012 | Delegation, Organization
We are repeatedly bombarded by data overload via our push notifications, social media notices, text messages, phone calls, e-mails, Skype chats and news alerts on a daily basis. It is marvelous to always be connected, in touch and just a mere keystroke away. You are never alone and continuously up to date in both your personal and professional life. But there is a hitch and that is the negative impact it has on our concentration.
As a technologically in-tune society, we must learn to filter the urgency of our incoming communications in order to remain dedicated to the tasks at hand. The constant interruptions have a pronounced impact on our productivity and efficiency level, never mind time management. If we continue to allow outside distractions to compete for our time and focus, we are unable to give our absolute attention to our present moment and activities.
Computerworld reports that we are now living in a world of “interruption technology.”
Learning to unplug and tune out can present a challenge for many, but as an entrepreneur, it is paramount to your success, effectiveness and time management. Researchers at the University of Kent in Australia monitored the eye movements of 100 people using an eyeball-tracking camera. They asked the participants to read a section of text on a computer screen, before disturbing them with one-minute messages – like phone calls. The research subjects were then told to resume the original reading, while the eye-tracking camera analyzed how they did so. The investigators discovered that there was an average 17% increase in the total time it took to read the whole passage on the screen.
Psychology lecturer Ulrich Weger was quoted as saying: “I wasted time by reading emails whenever they came into my inbox. I noticed that once I had started reading the name of the sender, I read the first line of the text. Once I mastered that, I continued reading the entire message, and once I got to that point, I felt compelled to respond because there was no point in leaving an already half-finished task. Then sometimes I needed extra information to answer the message, so had to add other tasks.” Which meant it was harder to get back to the original task.
Now just imagine all of the alerts and communications you receive during the day; probably much more than what was instituted in the above research. If there was a 17% increase in the length of time it took to read the passage, can you imagine how your output is affected with a continual barrage of steady disturbances?
Here are a few tips to assist you in halting unnecessary diversions:
- Schedule time on your calendar to tune out and turn off
- Let others know you are “off limits” during certain working hours
- Close the door or put on earbuds
- Silence your Smartphone
- Just say NO to social media! (Facebook and Twitter updates are always accessible).
- Shutdown everything that notifies you of an alert, sound, or other announcement (your e-mail will still be waiting for you).
- COMMIT to your decision to focus and jump in with gusto
- Once your project is completed, come up for air, stretch, respond to voicemails, text messages and other communications.
- Grab an energy snack to refuel for your next session
Remember, being offline is an industrious act toward completing your projects, achieving your goals and remaining on task. You will see a considerable increase in your productivity as you continue to shield yourself from outside disturbances.
Turning off isn’t just for the business world. We are electronically tethered 24/7 and this crosses into our personal boundaries. It becomes too much when we allow technology to consume our time and energy away from the present moment, sacrificing the things that truly matter.
How do you tune out and limit distractions?
by Ace Concierge | Virtual Assistant | May 16, 2012 | Social Media
Most companies have realized the tremendous benefits of creating communities and becoming involved in social media. It is a vital component to your business, marketing, sales and customer service strategies.
Some companies fear creating a social media presence because they believe that if they do, they may provide their audience with a platform to complain or otherwise post negative feedback. Whether you create your community or not, the “talk” is still out there and if you are not listening, then you are missing the opportunity to troubleshoot and amend any potential detrimental comments about your organization.
The Internet is a vast abyss of content and if a customer or prospective buyer is having an issue with your company, they will surely voice their opinions and with the viral reach of social media, you need to be able to counteract and turn the situation around before it spirals out of your control.
Your company can create alerts using Google, YAHOO, Twitter or other social media tools for keywords to monitor the chatter about you and your business. Isn’t it better to know what is being said than to hide from the conversation?
Be proactive and take the opportunity to listen and respond to what your audience is saying. It will help to create loyal customers, increase sales, provide customer service, instill goodwill, and give your company the chance to provide the best service and industry voice.
Real Life Example:
Recently I was having issues with AT & T and I chose to utilize social media to reach out vs continuing to endlessly remain on hold or deal with offshore techs. After 3 months of conventional methods, I chose to tweet and post on Facebook. My voice was heard- loud and clear!! I received responses on Twitter and Facebook and shortly thereafter, 3 phone calls from their corporate offices. My problems were solved, I received credits and now have direct phone numbers of people who can make a difference.
This was not the first time I used social media to get in touch with organizations who were not responding to phone calls or emails. These companies are listening to the conversations and responding. Social media proves to be a valuable customer service tool.
You don’t have to tweet, or Facebook, or even blog. But choosing not to embrace social media, even minimally, is choosing to be invisible.” Cindy Kraft
Your customers are talking, are you listening?
by Ace Concierge | Virtual Assistant | May 2, 2012 | Delegation, Organization
Decrease desktop clutter.- File or discard papers and folders.
- Purge outdated materials, manuals, scraps of paper in your drawers.
- update customer management database with ALL client/prospect data and discard associated paper.
- Assign a place for everything and keep everything in its place.
- file as you go, don’t wait until “sometime” to put things in their place.
- Organize your workspace for maximum productivity.
- Reserve your inbox for action items.
- Create email folders to organize your inbox and sent emails.
- Break down large projects into smaller tasks, and prioritize them. Block off time each day until the project is completed.
- All projects and tasks should have clear goals, objectives, and deadlines.
- Plan your To Do list for the following day before you leave work.
- Break your To Do list into categories
- Must do with deadlines
- Open-ended tasks (i.e. reorganizing files)
- Enter calls and appointments into your calendar.
- Take a break to refresh and refocus, without interruptions.
- Set aside 1 hour per day for NO technology: you do not answer phones or respond to emails or engage in office communication. You take this time to regroup and work on pressing issues, modifying your To Do list, and working on projects.
