by Ace Concierge | Virtual Assistant | Feb 26, 2014 | Blogging, Content Marketing, Entrepreneur
Marketing has drastically changed over the past several decades in terms of the delivery methods but no matter how you look it, it is still content driven and always will be. Remarkable content is written for your buyers and their needs; providing solutions to their questions and problems. You have the opportunity to attract your audience with compelling content and images through your blog posts, website, e-newsletters and online discussions.
Organizations are pumping up their online efforts to write compelling content and devour a piece of the market share, the hungry consumer. If you are not part of this bandwidth, churning out and feeding the insatiable, then you miss the train. It is a strong leader in your social media channels.
Adam Connell of the Blogging Wizard wrote this dynamic post full of marketing tools to help you find, organize, post and promote your content.
Content is one of the most powerful ways to get more traffic to your blog and sell more products. To put things into perspective, $43.9 billion was spent on the production and distribution of content in 2013. That’s a crazy amount of money but illustrates the extent to which companies are investing in content right now, and that figure is set to increase. And the beauty of it is that over 60% of that is outsourced putting the power back into the hands of bloggers, freelance writers and professional copywriters.
Click to read more: bloggingwizard.com
Image courtesy of bloggingwizard.com @adamjayc
by Ace Concierge | Virtual Assistant | Feb 6, 2014 | Business Values, Communication, Entrepreneur, Small Business
Your business can’t survive online without the trust from your consumers. They won’t buy unless they feel the know, like, trust factor. You must earn the trust and loyalty of your audience; your community. Cultivate your relationships through authentic communications and reliability. Your network is always looking for validation to ensure that a potential partnership or connection is dependable, trustworthy and “real.” Remove the feeling of vulnerability and risk of doing business with someone behind a keyboard. There can be an uneasy feeling and some have been burned, which is something you must understand and respect from the customer’s point of view. It is up to you to help them develop a comfort level and place of safety to do business online.
I believe fundamental honesty is the keystone of business. Harvey S. Firestone
You don’t need a contract to instill honesty and live by a moral compass. Give out what you expect in return and nothing less. Your business depends on it. Your reputation will either make you or break you. Credibility and a sound reputation is what gets you to the finish line toward establishing rapport and a long term relationship.
Each of your social platforms showcase you and your brand. You have the opportunity to personally interact with your followers – your potential customers on a personable level. Let them get to know you through your content, postings, engagement and dialog. Keep it real and keep it you.
Trust = Authority x Helpfulness x Intimacy / Self-Promotion Steve Rayson The New Formula for Social Media Trust
Your 10 Tips to Build Trust:
- Offer solutions: SHOW them you care and are truly interested in listening and solving their problems. Consumers have pain points that need care and understanding. Demonstrate that you you know what they want and need.
- Communicate clearly and responsively. No one likes to be on hold listening to ear bleeding elevator music. Engage. Whether you are responding to a post comment, email or client text message, don’t keep them waiting and wondering. Service them promptly.
- Be transparent. It helps to instill trust and shows the human side of your company and your brand.
- Be accountable. Do as you say; back up your words with actions and if you make a mistake, own it 100% and correct it. The customer is the one who writes your paycheck.
- Privacy and confidentiality. Respect a client’s proprietary information and discussions. There is no reason to share this type of data. You are being trusted with details or questions and they should not become public knowledge or water cooler chatter. Lock it up!
- Testimonials. When you receive recommendations, make sure they are openly displayed as they help to validate your service and your company. Add them to your website, email signature and other marketing collateral. If it is a tweet, then save it as a favorite so others can see “real-time” recommendations. Ask for them on your LinkedIn profiles.
- Under promise and over deliver. It may be a cliché but it is a premise of good business and service. There is nothing more disappointing or frustrating to be let down by a vendor missing a deadline.
- Educate and share valuable content. Enrich the lives of your audience without self-promotion and you become a trusted resource not a snake salesman.
- Feedback. Never bury your head in the sand. Always ask for feedback on a job, a post, a conversation. If you don’t ask, you don’t receive and you won’t know what you are missing. If you off point, you won’t be able to take charge and correct the course. Feedback is a valuable learning tool toward successful relationships and communication.
- Commit to your word. Very simple yet some have a propensity to fall back and forget such a courtesy. Do as you say without hesitation. There is enough misrepresentation in the world, especially online but if you intend to build your brand, your reputation and your business, then follow through with your verbal handshake.
How do you build trust and instill confidence with your customers and community?
by Ace Concierge | Virtual Assistant | Jan 28, 2014 | Entrepreneur, Virtual Assistant
Entrepreneurs and small business owners alike are extremely busy building, generating, troubleshooting and growing their organizations to scale and own a piece in their market share. It can take an army to build a business; a team to orchestrate your success and manage each facet of your internal systems and processes.
Entrepreneurship requires 150% dedication, focus and effort. It is not a part time endeavor to embark upon while meandering through life. If you are choosing to operate a business, then you must live and breathe your corporation, from top to bottom, every day. A strong interrelated component to your company is your online world and reputation as a solid and reputable organization. Your customers are online every single day and you need to be where they are, serving them and providing solutions.
“Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination are omnipotent. The slogan ‘press on’ has solved and always will solve the problems of the human race.” Calvin Coolidge
Social Media Marketing is essential platform as part of your marketing mix. Consumer buyer behavior reflects their consistent quest for up to the minute information about your company’s products and services. People buy from people and customers prefer the immediacy of the web, the data they can search, the recommendations they find and a community for their voice. You need to not only have an online presence but to be actively listening to your prospects, colleagues, partners, competition and clients.
“Companies need to realize how important it is to integrate social into every part of their marketing and communications plans of 2014.” Lindsay Bell & Laura Petrolino – Arment Dietrich, Inc.
Keeping a tidy and productive digital office necessitates a visible online presence with consistency and frequency or your voice will get lost within the noise and fundamental chatter. Building and maintaining your networks takes a lot of time, energy and focus. There are literally hundreds of social channels to choose from, which can be overwhelming. You need to evaluate and understand your audience, where they hang out, what they want and what they consume.
Managing your online presence, social channels AND daily business operations requires an extensive amount of time, energy and triaging of tasks and projects. Some days go much smoother than others, averting the challenges and roadblocks.
When you are hit with a few time bombs, take a step back or six, and ask yourself, what is the competition doing that I’m not? Why do they seem to effectively manage their day to day operations and business systems with such ease and simplicity?
They may just have a secret weapon that you don’t. A vested and dedicated partner.
A Virtual Assistant
“If you want to grow your business past a certain level, you’ve got to add more people. You’ve got 24 hours in the day, and you’re never going to get more. So if you need to take care of more stuff. . .because that’s what you need to do to grow a business—do more stuff—you’ve got to add other people’s 24 hours. You’ve GOT to delegate!” Laura Roeder
What does your competitor know that you don’t?
- Too many hats reduce their focus on their core mission. It isn’t about the fashion statement but getting things done.
- There is another entrepreneurial expert who can support their business, brainstorm ideas and share in the passion of building their business.
- They want to work ON their business rather than IN it.
- They understand the virtual assistant offers different strengths and brings a different skill set to the digital world.
- The Virtual Assistant uses a variety of tools and platforms to help enhance and expedite daily tasks and systems.
- They don’t need to stay updated on every single new tool or platform.
- They are better able to prioritize and accomplish their goals.
- Work life balance isn’t just a phrase but an important lifestyle decision.
- Social media is time suck and they need support to gain greater visibility and notoriety.
- An extra pair of eyes and “brain matter” benefits the editing and proofing process.
- Valuable and rich content curation takes hours of time and they want to focus on building relationships instead.
- They would rather be in the field networking and meeting clients than managing their appointment scheduling and reminders.
- They are able to be more organized and have increased time management to focus on what is important, rather than on what needs to be done.
- They save money by delegating because they only pay for project time, not benefits, insurances, training, office supplies or taxes.
- In order to make money and experience the ROI from their online activity, they value and understand the opportunity to partner with an executive Virtual Assistant.
“You cannot grow your business all on your own so stop trying to. It’s time for you to trust others to help you. Without delegation your business will be limited by your own time and energy.” Matthew Swyers
What will be your secret weapon in 2014 to help you drive your business and meet your goals? If you’re looking to take your business to the next level, you’ve got your Ace right here.
by Ace Concierge | Virtual Assistant | Jan 23, 2014 | Content Marketing, Entrepreneur, Social Media
2014 Buzzword? Not in the least. Just do a search. Google shared about 1,010,000,000 results (1.21 seconds). Organizations are pumping up their online efforts to write compelling content and devour a piece of the market share, the hungry consumer. If you are not part of this bandwidth, churning out and feeding the insatiable, then you miss the train. It is a strong leader in your social media channels. The Content Marketing Institute said:
“Content marketing is a marketing technique of creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience – with the objective of driving profitable customer action.”
Content marketing is sharing without selling but eventually, you do experience lead conversion because you have been feeding your audience rich, educational and valuable content. You are the person or company they turn to! Since most have turned away from traditional forms of media, elicit a response from your online audience, similar to Pavlov’s dogs. Don’t focus on what you have to say; understand what your target market wants to read. Convey your passion for their needed solutions and service, don’t just try and push a widget. Everyone has widgets.
What makes you different? Better? Worth the investment?
“The single most significant trend is the continued emergence of content marketing as a standalone discipline. Content, in all its shapes and forms, is core to everything we do as marketers.” Econsultancy.
Content marketing is NOT just for your website! It is daily curation and sharing of content within your social media network. Quality content. A little cotton candy fluff only starves the bears.
“Spending energy to understand the audience and carefully crafting a message that resonates with them means making a commitment of time and discipline to the process.” – Nancy Duarte
- Make your content newsworthy and enriching
- Attract and retain attention!
- Curate from a variety of sources
- Follow industry leaders
- Sign up for the RSS feeds
- READ everything before you curate
- Engage with your favorite bloggers
- Ask questions
- Monitor trending CM hashtags
- Use social media tools to follow and find conversations
- Save and digest the content
- WRITE!!
Content Marketing Considerations:
- Goals
- Strategy
- Editorial calendar
- Content
- An understanding of your buyer personas
- Where does your audience hang out
- What are their greatest pain points?
- What drives them to purchase?
- What are they searching for?
- Appeal to their logical mind as well as their emotions
- Write for them. To them….. not the search engines.
- Find the best distribution channels
- Cross promote or vary content
- Track and measure engagement, conversation and results
In a recent study by MarketingProfs and the Content Marketing Institute their results demonstrated that 93% B2B organizations now use content-based tactics for their marketing promotions and 73% specified they now produce more content than the previous year.
Custom content is 92% more effective than traditional TV advertising at increasing awareness and 168% more powerful at driving purchase preference.
If you need a little more convincing about the value and necessity of content marketing, take a bite from the menu and these are just the appetizers.
Top 6 Content Marketing Trends To Watch Out This 2014 (Infographic)
12 Most Innovative Ways to Create Content That Gets Shared
Top 10 Ways a Content Calendar will Improve Your Inbound Marketing Strategy
30 Steps for Getting Started with Content Marketing – Smarter Shift
25 Top Content Marketing Tools Every Marketer Should Use
The 3 Ways to Succeed at Content Marketing When Everybody in the World is Doing Content Marketing
Content Curation Tools: 21 Criteria To Select And Evaluate Your Ideal One
2014 Content Marketing Trends and Tactics
7 Metrics To Accurately Measure Your Content Marketing
What will be your first step in implementing your content marketing plan?
Send us an email from our contact page if you would like a little help organizing and facilitating your plan for CM success.
“Content marketing is a commitment, not a campaign.” – Jon Buscall
by Ace Concierge | Virtual Assistant | Jan 21, 2014 | Delegation, Entrepreneur, Small Business, Virtual Assistant
I learned to delegate!
Many grew up with the mentality, “If you want something done right, you’ve got to do it yourself.” Well, this is just is one big bowl of misunderstanding and attitude adjustment. There comes a time when you must cut the apron strings and fly.
As an entrepreneur, the CEO of your company, you have a limited number of hours to work both IN and ON your business. Constantly flipping your hats not only takes time, but a shift in focus, a reorganization of your priorities and it disrupts your workflow. You may end up overlooking important business details or even client needs because you are buried in the trenches instead of running the front line. Focus on the high payoff activities that model your organization’s vision, foundation and core competencies.
“Exponential growth is possible when we give up trying to do everything ourselves and allow others to leverage THEIR genius to help us grow.” Melanie Benson Strick
Consider what and who suffers while you try to feebly grasp on to every responsibility, system and process.
At what cost do you realize that it isn’t prudent nor an effective solution to retain every job function in your company? If your goal is to scale, then delegating is one simple tool to enable you to commit and dedicate to your company; your passion!
Building a company requires a team and as one person, while as incredible as you are, you are still not a “team.” We can successfully build your online team to take you to the next level. Solo-preneur doesn’t mean lonely or alone. You have an option, a teammate: enter the executive virtual assistant.
“Almost all of my business transactions are conducted via e-mail and occasionally phone. It really doesn’t matter where my assistant is located. No one knows the difference. I’m convinced that virtual assistants are the future. Honestly, it’s one of the best decisions I ever made.” Michael Hyatt
Outsourcing is not a new age concept. It is a dose of reality especially within the digital community. You might be surprised at just how many people and companies outsource components of their daily business operations and social media. They get it. They want to grow and flourish and to do this, it means giving up some control and trusting in another entrepreneur (Virtual Assistant).
“Do what you do best and outsource the rest.” Robert G. Allen
Delegating Exercise:
(No heavy lifting required) whether you use your computer or paper and pen, the choice is yours, just do it. Design it how it will best flow for you but just track the data. Use sticky notes if you want.
Column one: items that represent working ON your business. (all of the things it takes to manage and propel your business forward……)
Sub-columns: every day, every week, monthly and yearly
Track the time spent on each
Column two: items that represent working IN your business (social media management, administrative, calendaring, writing, curating content…..)
Sub-columns: every day, every week, monthly and yearly
Track the time spent on each
In a week’s time, what does your tally look like? In your honest review, did you spend more time working IN your business rather than ON it?
- What was accomplished?
- Did you meet your goals?
- How many projects were completed?
- Did you engage with clients?
- Were you able to close any sales?
- Did you initiate consults?
- Write new strategies or brainstorm ideas?
- Revise your business plan?
- Create or consider other revenue streams?
- Design new products or services?
- Innovate?
- Think outside the box toward your long term growth potential?
- Read white papers?
- Review the competition?
- Collaborate with colleagues?
- How must time did you allocate to social media? Or get sucked in to the black hole?
- Is social media management the best use of your time (excluding engagement)?
- Did you forget anything or miss an appointment?
- Procrastinate yet another day/time?
- How many tasks were interrupted?
- Did you miss any opportunities?
This simple, yet effective exercise should leave you with a list of tasks and projects you should delegate. They do NOT represent your core genius, but are actually a hindrance to your growth.
I am sure you have your goals written down somewhere. Compare your long and short term goals to everything you worked on this week. Does your work support your vision and aspirations?
You know you need to start delegating if:
- You spend 7-10+ hours online, curating, scheduling and managing your social media and it takes away from time with clients, colleagues, partners etc.
- You need to implement some systems to streamline your business processes
- You have wished for a like-minded brainstorming partner
- You are ready to scale, but don’t have enough hours in the day.
- You find it hard to concentrate and stay focused because there is too much for one person to do.
- You have some projects or platforms that are barely started or only half finished.
- You lay awake at night wondering how you will manage everything.
I don’t think you started your company to stagnate but instead, it is time to actualize your dream and go for it. There is too much at stake for you to stay here, doing what you have always done, day in and day out. If you want different results, then you need to change the experiment.
Give up a few things on your list and experience the benefits of delegation. Partnering with a virtual assistant is a results oriented approach for you and your business. Our intellectual property from years of experience, research and education is invaluable and can be right at your fingertips when you choose to incorporate our expertise into your business operations.
“The first rule of management is delegation. Don’t try and do everything yourself because you can’t.” Anthea Turner
- Consider the sacrifices of holding on to EVERYTHING you do.
- What would you focus on if you have had 5-10 more hours per week?
- How would you change your daily processes and systems?
- Do your daily business operations scream for your undivided attention?
Can you afford NOT to delegate?
by Ace Concierge | Virtual Assistant | Jan 2, 2014 | Entrepreneur, Goals, Small Business
Change up the experiment if you want different results. Old news but so true. You can’t expect something to change if you are doing the same old tired routines day in and day out. No matter what it is, personal or professional, it is up to you to be accountable and design the success you want.
It is when you push the boundaries of your comfort zone that challenge and change become inevitable. This is your place for growth. Don’t buck change. Embrace it. When you become shaky, nervous, maybe even a little queasy, you will know that you just took that needed leap toward greater things. Congratulate yourself. Rewards are on their way to you.
Be Encouraged! There is growth and life outside of your comfort zone! Chery Gegelman
No one else will deliver your dessert. Use the finest ingredients if you want a tasty rich slice of cake.
Anyone can simply rip open a box and add water. Toss the boxed mix, tin foil pan and plastic spoon.
Use the highest grade, unrefined flour. Raw sugar. Real cocoa. You get the idea. Nothing processed or prepackaged.
Dump the status quo and acceptance of being average to craft the pinnacle torte with chocolate ganache for full-bodied ecstasy on your tongue that makes your taste buds burst with excitement.
Can you taste it? What does it look like to you? What will it take to build this mouthwatering dessert?
No matter what your goals may be, it takes planning, commitment and time.
- Envision your dessert and build it.
- Set attainable goals.
- Implement the tools you WILL use: whatever works best for you.
- Create your plan with action steps and a timeline.
- Be accountable.
- Taste the ingredients. Modify if necessary.
- Know that a redirect is sometimes required.
- Challenge old assumptions.
- Oven temperatures vary.
- Don’t burn the chocolate.
- Find a sous chef or two. Delegating helps you scale.
- If your cake falls in, make another one. Failure is a success point.
Is it difficult or frustrating to instigate change? Hell yes. You have all been there. That is what life is about. You must take risks and get uncomfortable if you want to taste the reward of success. These outer limits that you test, show you who you are, what you are made of, your real strength and resolve and that you CAN do accomplish anything you dream about. The biggest risk, is not risking anything at all.
Be bold and courageous. When you look back on your life, you’ll regret the things you didn’t do more than the ones you did. H. Jackson Browne, Jr.
It can be a scary place but strap on the mindset and turn on that mixer.
Be BOLD with your goals.
This is 2014 and time for change.
