by Ace Concierge | Virtual Assistant | May 30, 2013 | Organization, Small Business, Virtual Assistant
Helping to manage a client’s business requires attention to detail, thoroughness, time management and accuracy. As a virtual assistant, my client base has entrusted their business operations and daily tasks to Ace. It is vital for success and smooth processes that we utilize the best tools and software to ensure that everything is properly executed and facilitated with no errors.
One of my favorite project management platforms is Teambox. It allows for one centralized location for communications, tasks, notes, files, time tracking and accountability.
Teambox Structure
- Projects – This is what you are working on, the main objective.
- Tasks – The different pieces of a project. Assign tasks to different members of your project.
- Members – These are the people that are involved in the project.
- Notes – A shared workspace for you and your team. Share notes from meetings, whiteboard ideas and collaborate.
- Conversations – Communicate in real-time about specific tasks or the project as a whole.
- Files – Share files that are relevant to your project with members of your team. You can also share specific files with people who aren’t members of the project.
The dashboard is very user friendly and simplified, displaying your projects and each feature mentioned above in real time. You can click on “recent activity” for an overview of each project or click on each project separately. One of the features that is most useful are the notifications which are delivered to my email and I can respond from there or login directly to TB.
Teambox is also integrated with Dropbox, Google, Github, RSS Readers and mobile apps. It makes it easy to access from anywhere, keeping you on task, connected and up to date.
My clients each have their own login, enabling them to upload files, create notes and assign tasks. Along with the conversations, keeping all of the project details in one location ensures efficiency and successful project management.
As a collaborative tool, Teambox also offers group chats with your team where you can even share files, videos and stay in direct contact as the project moves forward. The syncing opportunities have produced numerous options and capabilities to cross share content, stay in touch and manage the task calendars within the application in addition to any that you have synced.
If you are working with a team, you may only want specific people to view a task or conversation. Setting up privacy rules is fast and simple by choosing who the “watchers” are of the specific task or conversation. It remains private with only the people you choose.
Project management is a necessary component of every business, large or small and if you don’t have some type of system or program in place, data can get lost, tasks forgotten or missteps may occur. Find and test drive a platform that works for you and one that you will commit to using.
Image credit: Lifehacker
by Ace Concierge | Virtual Assistant | May 28, 2013 | Entrepreneur, Organization, Small Business
Really simple syndication or RSS Feeds are a mainstay for content curation and digital consumption. I need the news not just as an educational factor or to stay up to date on current events, but it is necessary component of the virtual assistant industry and for any business. Pushing RSS feeds to a news aggregator saves time from endless hours of revisiting websites, clicking, and research as it will populate desired content into one central location. It is all automatic. How simple is that?
Most websites do have RSS Feeds on their site to help share their content at a click of a button. This social share is very important with your audience helping them to freely distribute your information. Personally, I don’t care to provide my email address to overflow my inbox with newsletters and daily feed digests. I prefer Feedly or other aggregators to maintain and update my interests. It is meticulously organized by category and client, enabling me to sift through thousands of targeted articles, choose what I need and schedule social media content for my client base.
When I find a site that only offers the option of inputting my email, they have lost my attention. I receive enough digital dessert that there is always someone else I can find if you don’t have a feed.
Why should you have an RSS Feed on your site?
- Convenience
- Ease of distribution
- More returning visitors
- No barrier to subscribing
I love RSS Feeds as they simplify my life, content curation and digital candy to the central location of my choice. You can even create your own feeds for Twitter users or hashtags as well as almost any other searchable web content. Bruno Gebarski provides clear instructions on generating your own feeds for a variety of content and it is very easy to set up.
Make sure you have an RSS Feed on your blog or website to ensure your audience is able to be a part of your marketing channel. Is it visible? Easily found on your pages? Don’t miss out on opportunities by only offering an email opt-in to receive your updates. While building your email list is important, you also don’t want to alienate those who don’t want to provide their email address. Be available. Be accessible.
Feed your readers a healthy diet of your content at their convenience and comfort level.
by Ace Concierge | Virtual Assistant | May 21, 2013 | Time Management
So you have read it is a myth. Well, it is in a way. You can’t manage your time but you can learn to better manage yourself. “Time management” takes discipline and commitment.
There are many hindrances to time management but they are all relate back to how we regulate our lives and productivity levels.
Things that hinder your time management
- Procrastination: when you consistently put off tasks, you end up in a time crunch and can miss deadlines or leave things undone.
- Distractions: take you away from the project, cuts into your time, diminishes focus
- Disorganization: misplace, misfile or lose things and you must waste time searching.
- Lack of focus: jumping around between tasks/projects decreases productivity and output; hence spending more needless time going back to find and finish what you started
- Saving EVERYTHING: when your inbox and folders are overstuffed, you spend more time searching for documents and emails. This inefficiency wastes your time
- Data overload: you have a constant barrage of emails, text messages, IMs and news pouring into your inbox. When you have a new notification, do you automatically STOP what you are doing, click, read, close? This takes up time, removes your focus and interrupts your work flow.
“You can manage the information and the interruptions, because the problem doesn’t lie in the amount of information and interruptions. The problem lies with your methods of processing that information and handling the interruptions.”
Time Fix – Get Organized
By organizing, prioritizing and eliminating distractions, you will save time and enhance your productivity.
- Create schedules
- Time block your day
- Organize your data
- Develop a routine
- Set boundaries
- Use your calendar for appointments and To Dos
- Use action steps for items on your To Do list
- Keep your workspace orderly
- Check email at specific intervals
- Delegate
- Put down your Smartphone
- Turn off the television
These are just a few simple tips to better manage yourself which will in turn help you to better manage your time. You will feel more systematized and industrious. Can you imagine how much more you will be able to accomplish in your day? With 168 hours in the week, you truly can achieve great things.
Are you ready to be the master of your time??
Image credit: Microsoft
by Ace Concierge | Virtual Assistant | May 16, 2013 | Goals, Guest Blogger
I am now the proud parent of a college graduate and in listening to the variety of speakers, many of the words deeply resonated with me as they represented all of the life lessons we try to instill in our children as they grow up, mature and enter the world. In several heart to hearts with my daughter after graduation and a few replies of “I know mom,” it wasn’t just advice for her, but also for everyone in life and in business.
We can’t wait for opportunity to knock as sitting on the sidelines does not create success. You need to go out and make life happen for yourself. Create the opportunities within your network, peers, colleagues and even the coffee shop. Without the dialog, daily efforts, diligence and hard work, life will keep whirring by you as you just continue to sit and wait for your golden opportunity to fall in your lap. It doesn’t happen. You must plant the seeds from your aspirations, your plan for success.
The doors are there but sitting on the bench watching, hoping and waiting only ensures time passes. If you truly want something extraordinary, then set the wheels in motion. Spin it like a web.
“To hell with circumstances; I create opportunities.” Bruce Lee
- Target your opportunity for success.
- Never give up.
- Have faith in yourself and your abilities.
- Make it happen and fulfill your dreams.
- Network.
- Create a plan and work it.
- Make a vision board
- Manifest your dreams
- Work it!!
- Work it!!
by Ace Concierge | Virtual Assistant | May 14, 2013 | Customer Service, Entrepreneur, Small Business
I love to read! One day I was sitting on the floor of a local bookstore, in the business of course, and picked up “Little Teal Book of Trust” by Jeffrey Gitomer. What a dynamic book about becoming a trusted advisor in business and life. Building and earning trust is a key foundation for any relationship. In operating a business, you want to be “THE ONE” customers and prospects call for assistance, products and services. Your customer wants to know he is valued, respected and you have his best interests at heart.
WHAT A CUSTOMER WANTS FROM YOU by Jeffrey Gitomer
Instead of simply telling you how important the elements that will make relationships happen are (because you AND the rest of the world already know that), here, for YOUR benefit, are the actual elements:
- Relate to me. Know my needs and issues. Engage me by showing me other customers who are benefiting from doing business with you.
- Prepare for me. Show me that you have done your homework about my situation, not just yours.
- Don’t waste my time. Don’t ask me what you could have found out on your own.
- Tell me the truth. Truth leads to trust. I need to trust you in order to have a relationship with you.
- Tell me how I can use your product or service to build my business. I want to know how I can produce in my environment.
- Tell me how I can profit from the relationship. I want to know how I can profit from buying. And I want to know that you know.
- Show me the value, not just how it works. What are the elements of value attached to your product or service that relate to me?
- Make it easy for me to do business with you.
- Make service available when I need it.
- Be friendly to me. If I’m going to establish a relationship with you, I want it to be a friendly one.
- Respond quickly. If I call you, it’s because I need you, and I need a response now.
- Deliver on time. When you tell me it’s going to be there, I expect it. And it helps reinforce my feeling that you can meet my expectations.
- Have answers for me when I need them. I have questions about how your product works.
- Stay in touch with me. Keep me informed on a proactive basis. Make your messages more about me than you.
- Let me know when things or technologies change. Keep me informed about how I can stay ahead, even if it means buying more.
- Keep your promises. If you tell me something will happen, make it happen.
- Be a partner, not a vendor. Tell me how we will work together. And then prove it by your deeds.
- Serve me. I need to feel that service after the sale is more important than the emotion leading up to the order.
Do you know your customer?
