by Ace Concierge | Virtual Assistant | Jun 28, 2016 | Delegation, Leadership, Productivity, Virtual Assistant
Stop Controlling and Allow Your Business to Grow
How to master the art of letting go
Many entrepreneurs face an ongoing internal battle when it comes to letting go and delegating certain tasks and projects to others. If you find yourself keeping a five finger death grip on every decision and project, you’re probably your own worst enemy.
When you first launched your startup, you needed to have your hands in everything that went on. But if your ultimate goal involves scaling your business beyond startup and into a full-fledged company, you need to master the art of letting go.
Mindfulness Over Multitasking – The Key to Success
By now, you’ve probably heard or read about the harmful effects of multitasking on just about, well, everything – including the health of your business. Multitasking doesn’t help you get more done. In reality, it causes you to scatter your focus and constantly shift mental gears. In effect, you’re working harder, certainly not smarter.
In contrast to the disaster of multitasking, mindfulness involves taking on one task, one thought, one action at a time. Not only will you perform at a higher level and make better decisions, but mindfulness can also improve your capacity to cope with change and manage stress.
But, in order to practice mindfulness in your work life, you’ve got to let go and delegate.
Why Is Letting Go so Hard?
Let go. Delegate. Why is it so hard for small business owners like you? A couple of reasons come to mind.
- Control seems to somehow give you peace of mind.
- When you’re in control, you feel free. When you relinquish control feelings of frustration and even anger may emerge.
- Control gives you a feeling of security.
Chances are, if you’re a control freak at work, you probably exhibit the same behaviors in your personal life. It all comes down to fear – fear of what might happen if you give some of the control over to another person. After all, your business is like your baby, and no one can love and nurture your baby the way you can. Wrong. It’s hard to face it, but it’s the truth.
Now that you’ve faced the cold, hard truth, it’s time to get to work at not working so much.
Kill Your Inner Control Freak to Awaken the Slumbering Leader
As your business grows, daily tasks to support operations increase as well. You take on what seems like an ever-increasing number of projects and tasks. The scope of your responsibilities widens so much; keeping up with it all becomes impossible. This can lead to overwhelm, longer hours, tightening that grip on control even more.
At this point, something has to change or you, and your baby (business), will crash and burn.
Five ways to empower yourself and others by letting go:
- Face your fear. Know that when you begin delegating, not everything will get done exactly the way you would have done it. That’s ok. In fact, by allowing others to find new ways to do things, you empower them to perform better for you and your business.
- Take an honest inventory of things only you can do. Ask yourself if someone else could complete this project with acceptable results. Ask yourself if all of your new responsibilities keep you from performing the critical, high-value activities of a business owner.
- Defer to others as often as possible. Think of deferring, as delegating is a close cousin. When you delegate, you hand off responsibilities already on your radar. Deferring involves passing tasks and work off to appropriate parties before they ever get on your to-do list. Outsourcing social media, executive administrative duties, travel planning, and similar responsibilities to a virtual assistant represent one example of smart deferral.
- Develop a reliable follow-up system. When you delegate duties that directly impact how others perceive you or your brand — such as a presentation or social media marketing campaign — it’s critical that you receive status reports on progress. You might use project management software so that you can view progress and get notified at certain milestones. Or, you could simply use a shared Google Drive task list.
- Just say no to taking back control. Paradoxically, letting go of control actually gives you better, more consistent control. You may start wavering if a final project result simply doesn’t meet your standards. You may experience frustration, anger, and the fear that makes you want to get your death-grip working again. Resist the urge. Instead, investigate what went wrong and help those who worked on the project understand what went wrong.
There’s an easy way and a hard way to everything in life. If you make yourself busier than necessary, you run the risk of trading a meaningful life for a barren existence of busy-ness. Smash the control freak and lead by delegating, instead.
“No person will make a great business who wants to do it all himself or get all the credit.” ~Andrew Carnegie
by Ace Concierge | Virtual Assistant | May 17, 2016 | Delegation, Virtual Assistant
Entrepreneurs are accustomed to doing it all from changing printer ink, uploading tweets, proofing blog posts, and ordering supplies to curating content, creating images, travel planning, retweeting, and sharing content, and testing the latest social media apps. Owning and operating a scalable business takes a team to fortify the back end, the daily routines, the foundational systems, and processes. It’s not a solo act to grow your business.
My client’s advice to other business owners and start-ups: “Cultivate the business mindset for growth and profit. You don’t have to go it alone, nor should you”.
When you keep yourself buried in the day to day minutia, this is time you are not working ON your business. If you aren’t, then who is? With only one person at the helm, there is only so far that you can scale. While it isn’t easy to relinquish some of your daily demands, it is a tremendous benefit to free up your valuable time and avoid burnout.
Entrepreneurs have great talents but many times they think they can do it all. That can really stall the growth of the business. By outsourcing the day to day back-office tasks, the business owner has more time to focus on generating income. Laura Lee Sparks
Identify the essential and eliminate the unnecessary
Delegating will help you to:
- Focus on your core genius: Do what you must do: the tasks and projects that ONLY you can and should be doing. The mainstay of your company.
- Increase your productivity: You can work on more high-level business operations instead of the routine and mundane day to day necessities.
- Eliminate distractions: There are many daily tasks that don’t require your immediate attention. Moving those off of your plate diminishes notifications and multi-tasking.
- Be client/company-centric: You have more time to dedicate to building your business structures and relationships.
- Reduce your stress: You’ve got a vested partner working behind the scenes to ensure that everything is efficient, successful, and administered in a timely fashion.
- Bolster your work-life balance: The more you are able to move off of your desk, the more time you gain for your personal life. Nix the nights and weekends.
Effective Steps to Delegating
DETERMINE WHAT YOU CAN OUTSOURCE
Typically, at Ace Concierge, LLC we assess the type of tasks associated with your business functions and daily management. They might fall under two categories: highly repetitive tasks, such as data entry, social media management, and blogging; or more specialized knowledge, such as accounts payable or web design. To help determine your delegation list ask yourself the three questions below.
- What are THE most important core business activities that I should be doing?
- What generates revenue?
- What leverage points produce the greatest results?
CREATE A PLAN AND EXPECTATIONS
Clearly plan, understand, and outline for accountability and outcomes, keeping all lines of communication open. We try to stress the importance of a strategy to ensure that all needs and requirements are met or exceeded. It is often difficult enough to give up what you have always done so it’s vital to create a solid foundation with dialog, expectations, and feedback.
RELINQUISH CONTROL
The hardest step business owners tend to have is relinquishing control and letting the person or business you’ve hired do their job. Remember, you’re outsourcing for a reason. You need to focus your time and energy on other more important, high payoff activities relative to your business. It doesn’t make sense to outsource a project or task and then micromanage it. Trust and release.
For some entrepreneurs partnering with a virtual assistant is unfamiliar territory and you may not fully comprehend the wide scope of work that can be efficiently outsourced to help free up your time. You may create mental roadblocks or perceived hurdles to prevent yourself from seeking assistance with your business. These alleged barriers can be easily overcome with a little in-depth thought and evaluation to conquer your objections.
A greater fear to consider is how much are you actually holding on to that is stopping you from focusing on the core of your business? What isn’t getting done? What is being shuffled under the rug?
Embrace delegation, don’t run from it. It is a low-cost high payoff tool to help you scale your company and focus on the core of your business – what ONLY YOU can do.
Delegating is a key management strategy that will benefit you and your company.
In order to grow a successful business, it’s important to let go of some perfectionism and delegate certain tasks so you can focus on your strengths. Diana Adams
Are you ready to grow? Contact your Ace today to start the dialog.
by Ace Concierge | Virtual Assistant | Feb 24, 2016 | Productivity, Small Business
Productivity isn’t rocket science by any means but it does require a little bit of discipline and commitment. If you run your day by the seat of your pants, without any planning or strategy, then your end results may suffer. In keeping with the KISS principle, this brief post (very brief) will hopefully ignite a spark to think where you could make a few changes.
You have 1440 minutes/day or 168 hrs/week; they are priceless bytes of time
- Establish and stick to priorities; you’ll get ahead much faster
- Time block your day
- Create your daily and weekly goals; add action steps and be fully accountable
- Understand your core genius; embrace it; value it
- Focus on income producing work
- Engage in the most vital structures of your business; delegate the rest
- Forget mindless busy work
- Don’t waste your time; it’s too precious
- Construct systems and processes; they add value to your day and your business
- Understand your personal energy rhythms: use them to your advantage
- Turn off distractions and notifications
- Don’t get sucked into the social media abyss. It kills brain cells
- Invest in a timer; stay focused on task
- Pledge to read more; challenge your knowledge and brain power
- Don’t stagnate: plan for personal growth; spiritually, physically and emotionally
- Nature heals; turn off the TV and devices – GO outside
- Schedule appointments with yourself
- Set boundaries for work life balance (or fit)
- Exercise every day: a fit body is a fit mind
- Never skimp on nutrition: eat crap – feel like crap. This ruins your day
Yup, that’s it. There’s no more to this post! Now it’s up to you to evaluate your day, your business and your potential based upon how you operate and tackle each moment.
by Ace Concierge | Virtual Assistant | Jan 19, 2016 | Productivity, Time Management
Training at the gym and running your company have more in common than you may realize. If you want to build muscle, then key in on focus, determination and single-tasking. You’re not going to be able to press 845 pounds if you’re busy scoping out the gym members, checking text messages or admiring your pump in the mirror. You have to connect with the body part you’re training, concentrate on the muscle group, the weights and that single moment because one wrong move and you’re looking into the eyes of an EMT.
“You’ve got to block out all distractions when you train. Your focus has to be 100% into the rep. You’ve got to get into a zone. You know you’re in the zone when guys in the gym look you in the eye and then quickly turn away ’cause they see the fire. You’ve got to be all business.” – Mike Matarazzo
One task. One thought. One action.
It seems so simple and uncomplicated but as you know, once your alarm detonates the early morning calm, it’s time to roll up your sleeves and make business explode. From the time you grab your first coffee and swipe open your phone or computer, the potential chaos can ensue and your day begins: eyes darting, fingers clicking, brain processing: emails, text messages, children, spouses, news and total data overload and you haven’t even begun to tackle your To Do list.
The problem with multi-tasking is that when you jump from task to task, you aren’t really getting more done. You are actually scattering your focus a little thinner and forcing your brain to consistently shift gears and work harder at a lower level of priority, “ability” and concentration. It’s a brain drain.
Multi-tasking is costly
- Increases your stress hormone cortisol
- Can reduce your effective IQ by 10 points
- Causes information to go to the wrong part of the brain
- Burns up oxygenated glucose (the fuel to help keep you on task)
- May increase bad decision-making
- Reduces focus
- Projects may be incomplete or not top quality
- Reduces productivity
- It actually takes MORE time to complete projects
- Amount of errors are increased by 50%
CHECK- IN:
Pause right now and ask yourself “How many things am I doing at this very moment?”
The American Psychological Association on Multi-Tasking:
- Psychologists who study what happens to cognition (mental processes) when people try to perform more than one task at a time have found that the mind and brain were not designed for heavy-duty multitasking. Psychologists tend to liken the job to choreography or air-traffic control, noting that in these operations, as in others, mental overload can result in catastrophe.
- Multi-tasking may seem efficient on the surface but may actually take more time in the end and involve more error. Meyer has said that even brief mental blocks created by shifting between tasks can cost as much as 40 percent of someone’s productive time.
It is clear that multi-tasking is not conducive to enhanced productivity, superb cognitive function or excellency in efficiency. We are a distracted nation, living within technology and not paying attention to being present in the moment, at a single task.
It’s time to bring back your focus, your energy and productivity. If you’re ready here’s a few action steps you can take right now.
13 tips to stop multi-tasking and get more done
- Turn off notifications and sounds: the more you have going on at any one time, the less you are able to concentrate on what is in front of you
- Set a timer to do focused work for a distraction free zone: a timer enables your brain to dedicate thought and action to one task
- Time block your day: assign specific tasks to specific times during the day. It helps to reduce procrastination while maintaining productivity
- Batch process emails at most 4 times per day: stopping to read/respond to every email throughout the day is counterproductive
- Prioritize and do important things first: this simple tip sets the tone for the rest of your project list. Everything else seems easy and more manageable
- Give your brain a break and disconnect from technology at set intervals: reduce data overload and consumption.
- Don’t check email first thing in the morning: email can wait. Develop new healthy habits like meditation, yoga, or mindful breathing
- Delegate admin and low pay off activities: low payoff activities do not represent the greatest value of your time. Delegate to do more
- Break up large projects into small increments with action steps: outlining your complex projects into smaller achievable tasks ensures a greater likelihood of completion and timely delivery
- Understand it’s okay to say NO and not take on new projects: more isn’t better. You’re plate is full enough.
- Give up busyness and think productivity: being productive is results oriented – Actions. Busyness is well, just taking up your time and not much to show at the end of the day.
- Generate some white space in your day: white space is just that, white space without the daily assaults on your brain. Go for a walk, listen to soothing music, journal, go “inward” and just BE.
- Commit to change
Developing your new productivity plan of action interrupts crisis mode and chaos, allowing the natural flow for enhanced productivity, less distractions and better time management. What tips will you implement today to “single-task” and get more done?
by Ace Concierge | Virtual Assistant | Oct 14, 2015 | Entrepreneur, Organization, Small Business, Toolbox
Picture this quintessential bit of information that has been picking at your brain and eating you up inside, you remember – someone on a beach with a digital tool, getting their work done while enjoying their family.
Drives you crazy, doesn’t it?
The cool breeze, the aqua green water, the white sand and some cheeky entrepreneur who is making it work! You stop and wonder; “How does she do it?”
Well, working remotely requires Systems, Tools and Technology. It’s not only possible to take a vacation, it’s doable, and within this article are the three things you need to know to make it work.
First, let’s identify a few fears here:
“No way. There’s too much to do and only I can do it.”
“My business would fall apart if I took time off.”
“Vacation? Only if I can have Wi-Fi.”
Put on your grown-up shoes and let’s roll up our sleeves and get you out of your office.
Systems:
Developing your daily operational structures ensures consistency, ease of use, and process management for yourself and those you bring on to your team as you grow. They become your auto-pilot during your absence.
Systems are the rules, policies, and procedures that your team follows and can consistently repeat as your company grows. They can be:
- Customer Support
- Inventory
- Marketing
- Accounting
- Human Resources
- Social Media
- Feedback
- On-boarding
- Meeting Procedures
- Customer Relations
While I admit, it isn’t always easy to walk away or tune out even for a short time, it is possible and you have earned it. Technology has given us 24/7 connectedness and the necessary tools to be able to step away. So, if you can marry your systems AND your tools, with your team, you can hide on an island or at least celebrate some downtime without as much guilt or worry.
Discipline is the bridge between goals and accomplishment. – Jim Rohn
I may not always practice what I preach, but I do operate with systems, a team, and automation tools, enabling me to work from anywhere. On a 2015, 2 week trip, I visited 11 states, mountain biked in at least 7, visited majestic mountains dividing these great states, toured the longest cave system in the world and saw a part of the country that instills a real sense of America, history and the people who fought to establish our great nation.
Tools & Technology:
All of this travel was made possible BECAUSE I have systems, processes, tools, and impeccable organizational skills. I love what I do and do what I love. It’s passion, not work.
The Secret Sauce: Everyone has a few tips and tricks to share – start talking in your community, ask a VA or check with other entrepreneurs who seem to be ‘always on’.
TIP:
I think one of the best time-savers I used was shared via a client. Managing client Gmail accounts can be a hassle if you have to constantly sign in and out of Chrome. The secret sauce is that you can create different user-profiles and never have to login but just keep their Chrome account in your icon tray. I currently have 8 active Chrome browsers in my icon tray for email management, calendaring, social media, and other various client specific projects.
Along with creating the individual user profiles, I also have each client’s daily core programs and most-used apps saved in their own bookmark toolbar. I truly embrace organization and structure; maintaining files and systems for everything! This process not only saves me from needing to keep 10+ tabs open at all times but streamlines each associated platform, tool, page, or required details to operate behind the scenes for each client.
Over the years I have fine-tuned skills, tricks and techniques, as we all do. It is a growth process and so vital for your business as well. I love the tip above. I am able to save/sync client apps, bookmarks, extensions, logins, favorite sites, etc. When a client shares their profiles with me, it provides me access to all of their data and company information. I do recommend the 2-step verification as well. Security is a must for every business.
TIP:
In order to manage all of the projects and clients, my favorite project management tool is Redbooth (formerly Teambox). I feel it is THE tool to use as it is very user friendly, streamlines communications, keeps everything in one central location and provides the opportunity to upload tasks, assign deadlines and a “taskmaster”, engage in real-time communication, share files, have conversations(similar to emails) and maintain editable notes (like Google Docs). Every time there is a project activity, Redbooth sends an email notification with the details. From here, you can reply directly from your email, or you can log in to your account. The dashboard interface is straightforward, displaying the key tools you use every day to effectively manage your projects and time.
Redbooth is very robust and full-featured as they have continued to improve and enhance their offerings to make it the “go-to” app for project management. You can also schedule HD live meetings and have them immediately added to your calendar with the call details. Once your meeting is started, you can also screen share or record the meeting for future reference or for team members that weren’t able to attend.
Other Redbooth benefits:
Reporting for each workspace, calendar, tasks and users
Mobile Apps for IOS and Android
Integration with: Google Drive, SharePoint, Evernote, Office 365, Dropbox, Outlook, Gmail, MS Project
TIP:
In keeping with time management, an absolute must in the day and life of a Virtual Assistant, is time tracking. While there are so many options, some more techie than others, I prefer 2 KISS basics. This FREE stopwatch and timer and a spreadsheet. I keep this handy little tool saved in my personal browser as well as each client bookmark bar enabling me to stop, start and track the time spent on all tasks and projects. Honoring the simple and frankly, the unsophisticated tool is a time saver in and of itself. I don’t need some fancy apparatus with bells and whistles. I need accuracy and accountability. There’s a time and a place for upgraded technology.
Here is the deal, find the right resources you need to make your vacation or working remotely actually work.
Do your OWN research and find what works best for you, your business and your method of working.
I don’t believe there is one set tool, system or process that solves issues for the masses.
We learn and operate in so many different ways, left brain, right brain, hands-on, visual, and so on, that it makes strategic sense to implement your chosen tool not simply because someone tells you to, but because it works for YOU. Test and retest until you it all comes together according to your needs and preferences. Soon you too can travel with your office right in your lap as I do, but just be sure that you’ve got a designated driver.
You might even want to hire a VA to keep track of it all for you!
Over to you: please share your tips for working remotely and having a life.
