Ace Tidbits

Get Focused and Increase Your Productivity! Tune out your distractions and turn off notifications to get some work done. Have a great day.
"It's all about the quality of life and finding a happy balance between work and family and friends." -Philip Green
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“Time, like a snowflake, disappears while we're trying to decide what to do with it." - St. Louis Bugle
Planning and creating action steps will help increase your productivity. Tune out distractions of all kinds and stay focused to complete your To Do list.
" You will never find time for anything. If you want time you must make it." - George Buxton
40% of employees work overtime or bring work home with them at least once a week.- Xylo Report, Shifts in Work and Home Life Boundaries
Put the power back into your presentations! Have your VA create your PowerPoint presentations.
“How you spend your time is more important than how you spend your money. Money mistakes can be corrected, but time is gone forever." - David B. Norris
"Don't be a bottleneck. If a matter is not a decision for the President or you, delegate it. Force responsibility down and out. Find problem areas, add structure and delegate. The pressure is to do the reverse. Resist it.” Donald Rumsfeld
Are you double booking or missing key appointments? A VA can help manage your calendar and schedule appointments for you.
To Do list in place for the day! Creating action steps and priorities to ensure timely delivery and efficiency for our client's projects!! Have a productive day.
"The first rule of management is delegation. Don’t try and do everything yourself because you can’t.” Anthea Turner
Want a stronger Social Media presence? Your VA can help create, schedule and manage your posts, tweets and social media accounts.
"Productivity is less about time management than it is about mind management.” David Kadavy
"The whole life of man is but a point in time; let us enjoy it." – Plutarch
“When asked what their number one concern was about their career in 2002, 32% of the respondents said Work/Life balance" -Office Team Specialized Administrative Staffing Survey, 2002
“Although your time and attention are finite, the demands on your time and attention are infinite.” Merlin Mann
Want to blog more often? Have your VA post and schedule your blog posts for you, allowing you more time to write and create.
"First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination.” Napoleon Hill
Spell check may not be enough, have a VA proof and edit your important document before you send it out.
Wish you had a form for that? Give the details to your VA to create a custom form for your business.
"Do not wait; the time will never be "just right." Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.” Napoleon Hill
Small business can look BIG when a VA manages VoiceMail, Email Inbox and Social Media. Have a bigger presence with VA support.
“Doing more things faster is no substitute for doing the right things.” Stephen R. Covey
“Companies need to shift their focus to grow engagement with their fan base, not just to collect more fans.” Mike Hotz
Stay in touch with your customers, have your VA create and send your newsletter for you on a regular basis.
A VA can help you to focus on the bigger picture.
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“It’s better to think of social media tools as amplifying customer opinion rather than improving it.” Joshua Porter
Tune out and turn off to maintain your focus!!! Get those projects done with 100% of your attention.
Your Virtual Assistant can create business letters, spreadsheet, and presentations your clients will adore!
The Ace plate is full of wonderful diverse client projects for the week. Productive working on events, doc edits/proofing, social media mgmt, blog posts, writing, e-newsletters and more. What are you doing?
Thanks so much for visiting Ace Concierge. Please let us know how we can best assist you with your time management and productivity.
A Virtual Assistant is YOUR vested business partner.
“Social Media is about the people! Not about your business. Provide for the people and the people will provide for you.” -Matt Goulart
"It's not just about consuming content, but sharing it, passing it on, and adding to it." - @ariannahuff
"Twitter is not a technology. It's a conversation. And it's happening with or without you." - @charleneli
How many hours do you think you spend searching and reading sharable content? Outsourcing your content curation gives you more time to focus on relationship building.
“Companies that blog get 55% more web traffic and 70% more leads than those that don’t.” -Hubspot
“Do what you do best and outsource the rest.” Robert G. Allen
"I’m convinced that virtual assistants are the future. Honestly, it’s one of the best decisions I ever made.” Michael Hyatt
“The first rule of management is delegation. "Don’t try and do everything yourself because you can’t.” Anthea Turner
"In order to grow a successful business, it’s important to let go of some perfectionism and delegate certain tasks so you can focus on your strengths." Diana Adams
“You cannot grow your business all on your own so stop trying to. It’s time for you to trust others to help you. Without delegation your business will be limited by your own time and energy.” Matthew Swyers
"Most entrepreneurs have great talents but many times they think they can do it all. That can really stall the growth of the business. By outsourcing the day to day back-office tasks, the business owner has more time to focus on generating income." Laura Lee Sparks

Latest Ace Tweets

RT @ValueIntoWords: To accelerate your life, you must learn how to CREATE VALUE in every interaction + more key skills that will accelerate your life + career in 2018! by @TrippBraden

About 44 minutes ago from ♥ Suzie ♥'s Twitter via Hootsuite


“I highly recommend Suzie Poirier, my go-to choice for virtual assistant services. Suzie is efficient, thorough and highly professional. She also stays current in the latest technology; every time I work with her, I pick up several new time-saving tips to benefit my business.” J.V. Miller Partner/Founder
“Susan has provided virtual assistance to my business for a number of years. Initially the work was ad-hoc, however I soon began to delegate more of the routine work and Susan became an integral part of running important functions in our business. Susan is hard-working, diligent and honest. Susan has done everything from researching trade-mark law, market research, document and presentation preparation to managing an overflowing in-box. I highly recommend Susan (Ace).” M. Field Pres/CEO
"Suzie is one of those rare gems that I honestly couldn't recommend highly enough. Not only does she possess fabulous strategic and social media skills but she's just a joy to work with. She's creative, unbelievably responsive, timely and proactive, and she's also really interested and invested in her clients' successes. Hands down rave reviews for Suzie and all of her talents!" Christine A. Founder/CEO
“I personally and highly recommend Susan Kummins-Poirier and her company Ace Concierge. As a result of her tireless and professional efforts, we have grown our Social Media coverage and our web presence dramatically. Suzie is very professional, attentive to detail, intelligent and resourceful. She took the time to study our company and our industry and in the process has become an indispensible part of our team. Through her efforts we have been asked to be part of a national TV show on wood fired cooking, we have given several interviews on wood fired cooking to internet radio stations, and her efforts have brought on several new dealers. On a personal side, Suzie, with her cheery disposition, is always a delight to talk with, but professionally and socially. She is very timely in her responses and in our opinion is a top ranked Virtual Assistant who would be a great addition to any company or team.” - Jeffrey H. Pres/CEO
“Hiring Suzie to take care of my admin tasks is one of the smartest business decisions I've ever made! She is very responsive to my needs, in a professional, confidential manner. She is always ready to help me with whatever needs doing, with a can-do attitude. She saves me thousands of dollars by doing the work I have no business doing. I recommend Suzie and her work without reservation! She is fun, intelligent, efficient and a joy to work with.” - Charrise M. CEO/Business Coach
“Susan's the best. I shy from absolutes, especially in recommendations. But in this case it is absolutely true that she's the best. She's attentive, detail-oriented, relentless until she delivers the best results for you, clear, always striving to find a better solution for you, well-connected as everyone seems to know her and she has a great sense of humor which is so valuable in these stressful times of constant change. Susan's the best.” - Zane S. CEO
“As a business owner, my time and energy are valuable. I could spend time sending out client contracts, confirming appointments, doing mailings, automating newsletters, sending invoices or doing marketing research. As a business coach, I encourage entrepreneurs and business owners to outsource as much as possible so they can do what they do best, serve their clients and close business. Outsourcing to Ace Concierge has allowed me to grow my business by 36% this past year and the trusting, dependable professional service is a small investment in comparison to the return. Thank you Susan for your continued professionalism.” - Debora M., President- Nashua NH
“Ace Concierge made the impossible possible. My boss requested that I arrange for a bottle of champagne to be delivered to one of the partners of the firm I work for in Washington, DC. It wouldn’t have been a difficult task except he wanted this done on a Saturday and this particular partner happens to live in New Hampshire, where it is prohibited to ship alcohol. Luckily, I found Sue. She picked up the bottle of champagne within an hour of my call and had it successfully delivered before I was even out of bed on Saturday morning! Thanks, Sue— you were a lifesaver.” - Amy C, Washington, D.C.
“We have been using Susan for the last few years as our primary virtual assistant. She has done an outstanding job for us. Quick to follow up and very thorough. We are quite pleased with her work. S. Buser, MD Founder/Pres.
“I hired Suzie as a virtual assistant but over the last few months helping with my social media presence and my blog, she's become a friend. She is extremely organized, very capable, creative and helpful. She brings great skill and a wonderful attitude to everything she does. She created some processes for the way things worked with guest bloggers that streamlined and simplified the way our multi-author blog operated. I highly recommend Suzie and Ace Concierge! You can trust her to do what she says on time, with quality, energy, and a passion for excellence!” M. Henry. Sr. Pres/CEO
"If you're a solo-preneur and think it's best to do everything yourself, think again. And talk to my VA @AceConcierge. She rocks my world!" ~C.M.
"Rarely have I met, much less hired, a more organized, efficient, and thoughtful professional than Susan. She goes the extra mile, exceeds expectations on every assignment, and demonstrates time and again that her ideas and creative strategies are inspired as much on her own time as on her client's time. I would strongy commend Susan's expertise and vibrant personality to any Senior Manager or Top Executive choking on family vs. work responsibilities." - Alan B., President/CEO - Durham NH
"An amazing human being, an incredible friend, and it all started when she became my VA. The business would not be as far along as it is without her!" Patti B - President/CEO
Suzie has done work for me and I've been very happy with her service, responsiveness and sense of humor. If you need help, don't miss the opportunity to work with Suzie. D.E.
Suzie's energizing, creative personality and razor-sharp, organizational focus drive ROI for your company. She proved to me that 2 heads and sets of hands are better than one in helping me create sustainable marketing, prospecting, sales and scheduling systems. As Steve Urquhart articulated well, her 'on-demand' offerings relieve the pressure of daily delegating. I know that if next week a new project or marketing need arises, I can reach out to Suzie, and she'll alleviate the work load as a true partner to business, while also offering unexpected value adds along the way. For service, quality and enthusiasm, call or write Suzie! JBP
I've been working with Suzie for almost 2 years now and I couldn't have built my brand without her! She's been there to help with everything from posting blog posts and Twitter feeds to getting my doctor's appointments arranged while I've been going through both cancer treatment and business start-up. She's awesome! LJL
I am pleased to be the first one to post a review for Suzie and Ace Concierge services (on Facebook) ... even if you don't think you need a virtual assistant or you aren't sure what you could delegate, you need to give Ace Concierge a look. You will be amazed by the level of service and quality of work! And with value pricing that lets you set up support services in blocks of hours, you will have the ability to delegate on demand and get outstanding work on time and above expectations. Be prepared to be thrilled! S.U.
"I highly recommend Suzie Poirier, my go-to choice for virtual assistant services. Suzie is efficient, thorough and highly professional. In the four-plus years we have worked together, Suzie has stayed current in the latest technology - no easy feat! Every time I work with her, I pick up several new time-saving tips to benefit my business." Jennifer M. Founder/CEO

The Etiquette of Social Media

Social MediaSocial media isn’t merely about creating profiles on various platforms to broadcast your best content. It has become one of the cornerstones of marketing. It is your opportunity to build a trusted and loyal community. In this community exists partners, colleagues, collaborators, customers and friends. Treat them with the respect and courtesy they deserve and that which you expect in return.

Every day you read about etiquette, best practices and thousands of different tips to engage and build your following. What I find interesting is that much of this content is disseminated from alleged social media experts, marketing and PR firms or social media managers who don’t always follow their own suggestions.  Their tweets and posts offer real life recommendations on engagement and proper “politeness” yet they do not care to practice what they preach. I am not sure why, but if they are writing and sharing the content, do they not believe they should follow their own advice?

Acknowledge the voice of your network.

If you want to build a credible authentic network, engage in conversations, thank people for sharing your content, ask questions, post rich and valuable information, don’t ignore anyone, unless of course they are bots, spam or porn.

Simple rule of thumb: treat others the same way you want to be treated. Sure, this is so cliché, but it is common courtesy. Would you just walk away from someone at a networking event or cocktail party after they asked you a question or tried to engage you in a dialog? I think not.

Since you have taken the time to be online, then make the time to learn about your audience. You have the potential to meet and greet some pretty incredible people but only if you choose to actively participate.

We are all a brand: whether it’s personal or business, we have an online reputation to develop and construct if we want a strong presence and ROI. Maintain your relationships. Be authentic. Be human. Be professional.

Sharing: refrain from overselling yourself and your products or services. Constant self-promo is a sure fire way to generate a mass exodus. Make your marketing mix diverse. Share relevant content that is of interest to your network. Solve problems. Be cognizant of trending topics. Repost and respond to the content of others. Share the love with a retweet. Always give back. Be a resource.

“In a recent article about brand identity, Digiday argues that brands need to loosen up and act more human instead of focusing on expertly tailored mass market messages.”

Provide the personal experience: interact with your fans and followers. If they ask a question or have a complaint, respond immediately.  Find out what is wrong. Don’t ignore them. Troubleshoot, create trust and provide impeccable service. Social media is your conduit for making human connections. Acknowledge all contact.

“The absolute best way for companies to stay relevant in social media and to effectively engage their followers is to listen to what their fans are saying. Don’t try to steer the conversation; instead, listen to what customers are saying and respond. Reply to user’s feedback and jump into conversations that are already happening.” Lisa Parkin

“Stories that resonate on an emotional level, that put a human face on a global business, drive engagement and amplification.” Brian Pember.

Read: actually click on the links shared in your social media channels. Don’t just blindly repost them. You are probably missing out on some fabulous content. Be able to make a comment or engage more deeply regarding the article. Seriously, don’t just spew it because it is a “pay it forward” thing to do. If you are going to retweet or share, be real about it.

Invest: your digital footprint can be far reaching but it will only be what you make it. Consistency and frequency are two key points to remember. Don’t desert your followers. Be present and invest in the time to generate interest in your brand.  You get back exactly what you put in.

Strategy: know your goals and reasons for creating your profiles.  Who is your market and what do they need? Create your content and set a schedule for fresh ideas, retweets, quotes, contests and conversation. If you are all over the board, people won’t understand your brand or may question what you actually do.

Social Media Statistics


These are some pretty staggering numbers from Jeff Bullas: 10 Social Media Facts, Figures and Statistics You Need to Know exemplifying exorbitant growth and opportunity to establish trusted relationships with your network.

  • Facebook has over 1.15 billion active users.
  • Google+ has 343 million active monthly users.
  • Twitter has over 288 million monthly active users.
  • LinkedIn has now reached 238 million users.
  • YouTube has over 1 billion unique visitors every month.
  • Instagram has now reached 130 million users.
  • Pinterest has 70 Million users.

Don’t just create an account or promote yourself. Meet your community. Generate interest. Engage. Enjoy your network. Be personal – show your human side. Social media isn’t rocket science, although many would like you to think it is.  A large portion of it is purely being social, not DOING social.

It is common sense, active participation and thoughtful interactions. Just like you would do in the “real” world.

Don’t trade off personal communications or hide behind a digital persona. Get out there, listen, shake hands, measure, and extend a virtual hug to your network. If you want to see the payoff, just be a human brand.

8 comments to The Etiquette of Social Media

  • Marry me?

    You have such pure heart. And are such a natural. No surprise that your post is so excellent. XOJA.

  • Great post, Suzie – and a marriage proposal on top of it! Wow, you GO girl! 🙂

  • Suzie, yay great article! Creating a human “true-to-yourself” or business voice takes practice and time. But I like your advice on being careful about your “digital footprint”. Even if a new business is putting content out they should be careful to edit and curate as intentionally as possible. Right? It will forever be out there so if it’s not in alignment with your business or personal goals and values…then you know you should be checking your “brand tone” or voice to see if the two are in alignment.

    • Ace Concierge | Virtual Assistant

      Thank you Andrea. I am so pleased you enjoyed the post and suggestions. Some people don’t think about their digital footprint…. it isn’t something in the sand. It is set in concrete! Enjoy your day.

  • I try to communicate with everyone who shares my articles. I have to admit, it is getting to the point where it is getting difficult. I find it easiest to communicate using Twitter and GPlus. The people seem to be the most receptive to the subjects of social media and marketing.

    I Love the article and look forward to more from you!!

    • Ace Concierge | Virtual Assistant


      Thank you so much for commenting and sharing. I appreciate it. Making the time to engage is so important and doing it authentically is key. I agree on the topics – anything at all that is rich and adds value is what people want. I can never read enough information. Plus, I have to stay current in order to help my clients.

      Best to you and see you on Twitter.

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