by Ace Concierge | Virtual Assistant | Jan 12, 2017 | Entrepreneur, Executive Administration, Small Business, Time Management, Virtual Assistant

Greeting the day as an overwhelmed entrepreneur has become part of the norm for many first-time business owners. The hats we wear are numerous and can present unexpected challenges in our day-to-day operations. It can be suffocating trying to figure out where to turn or what to do next.
Becoming more productive and being able to free up more time and leveraging your existing time, is one of the most skills that can literally multiply your success. Tor Refsland
You are an executive who worked hard, paid your dues and now you are sitting in the seat of responsibility. With responsibility comes an increased need to manage your time effectively. You cannot spend hours of your time formatting documents, writing business letters, building forms, writing and responding to emails, and editing or proofreading marketing material. Your decision-making, client relationships, and management of the company’s fiscal responsibilities take precedence. Hiring someone full-time is just not in the books yet.
What can you do? Is there a simple solution to help you achieve more by doing less?
Delegating
The purpose of delegating is to enable you to focus on your core genius, the tasks and projects that ONLY you can do; the revenue generators.
If you are being busy with many of the back end, admin tasks, you not using your expertise to the best of your ability; thereby further impairing your business advancement and opportunities. You’re potentially hindering your own growth which is counterproductive to starting your business. Let go to grow.
Tracking Hours
How much valuable time is used for follow up emails, searching/scheduling social media posts, writing/editing content, travel planning, document reviews, calendar reminders, project management, or presentation prep, just to name a few?
Track your time for the rest of the week, including the project, time on task, distractions, task completion, new additions to your list, items that were dropped to a lower priority or simply forgotten and how you felt at the end. In your review, what tasks clearly represented your core genius? What tasks were a low value?
Infinite list of responsibilities
All of the above are just a few of the basic yet necessary components to your business operations. It can be exhausting and frustrating to manage all of these tasks on your own. Unless you’re a super hero, it’s nearly impossible to be all things, to all people, all of the time.
In his blog post “The Way To Measure Your Productivity As An Entrepreneur”, Dan Martell suggests you:
- Create 4 buckets of activities: Admin, Work, Mgmt, Strategy
- Measure each with a monetary value: $10, $100, $500, $5000
- Focus on moving your way up the value chain (working ON vs. IN)
Measure each activity for what it is, then tally up your time for the day to get your daily value creation score.
The goal of these activities is to nudge you to work ON your business, rather than IN it. Typically, the IN does not generate revenue but keeps you busy. Busy isn’t necessarily productive. Busy can be frittering time. You don’t have time to waste.
When you love what you do, you want to do more of it!
Delegating gives you the flexibility you need to keep the company momentum going. Unburden yourself of these time consuming, the low payoff tasks/projects that keep you from the core of your business.
Stop doing stuff that isn’t valuable. So much of what people do in attempting to be productive involves just trying to fit more low value tasks into the same amount of time. Being productive means accomplishing more with the same or less effort. Mark Shead, Productivity 501
ACTION STEP
What’s on your To Do list right now that you’re ready to outsource? Do it and discover for yourself why so many other entrepreneurs embrace the power of delegating. What do they know that you don’t?
by Ace Concierge | Virtual Assistant | Sep 10, 2015 | Delegation, Virtual Assistant

Whether you are a budding entrepreneur or an established business, you can’t do it all yourself. Who can possibly wear all of the hats required to operate a successful viable business? Not many that I know of. It takes a cohesive team to manage each division of your business. You may already work with an attorney, a CPA, or even a graphic designer, but what about the balance of your everyday business operations? The daily administrative and backend details that keep you flowing, productive, and focused on your core genius?
A virtual assistant can change your life, giving you back your day so you can work on the tasks that will take your business to incredible new places. Brandon Turner
Partnering with a Virtual Assistant is a low cost, high payoff solution to enable you to work ON your business rather than IN it. This is such a cliche, but it holds true. If you are buried in the everyday, mundane activities then you don’t have the time or energy to focus real efforts on business development, client retention, troubleshooting or building relationships. And, as you know, your online presence depends on developing a human, touchable brand.
What can a Virtual Assistant do for you?

This is the simple shortlist of what you should delegate to a virtual assistant. There are literally hundreds of tasks and projects that you do within your business that aren’t the key drivers to generate income and don’t represent the best value of your time. If you’d like to see where your time is spent (not invested), keep a daily log of what you do, how much time you spend on tasks, and what is accomplished. You may be surprised at the end of the week to realize that you are more “busy” than productive.
“As all entrepreneurs know, you live and die by your ability to prioritize. You must focus on the most important, mission-critical tasks each day and night, and then share, delegate, delay or skip the rest.” Jessica Jackley
Take back your time to scale your business with a Virtual Assistant partnership.
by Ace Concierge | Virtual Assistant | Jul 9, 2014 | Delegation, Small Business, Social Media, Virtual Assistant
Do you feel as though your day flies by without a minute to spare? Maybe you even missed lunch, got home late, or forgot to pick up something at the store? Gosh, I am sure you know the feeling. You are constantly on the go and doing something BUT is that “something” productive and getting you closer to your goals? Simply being busy isn’t results oriented.
Being productive means getting things done. As in you’ve actually accomplished something, not just filled out a fake status report marked “complete.” Learn how the work you do makes it to the finish line and how it adds to the bottom line of your company. Craig Golightly
At the end of the day have you reviewed your long laundry list and found that you still have a lot of washing to do? Well, you are not alone. Your entrepreneurial spirit is driving you to do it all and be it all, no matter what the cost. No matter what the activity.
You should seriously consider the busyness and the low payoff tasks versus the real core drivers of your business that produce the income. The tasks and projects that ONLY you can and should do.
If you are entrenched with 10, 20+ hours a week on social media management, curating content, writing, editing, proofing and scheduling blog posts, calendar management, writing newsletters, creating documents and templates or acting as the project manager, then WHO is operating your business?
Value your time!
Honor your skills!
As I mentioned in: “Leveraging Time and Your Core Genius,” when you are able to maximize your potential by focusing on your core genius, you become more productive and effective. While there are many daily business tasks that require attention, it doesn’t necessarily have to be on your time. Delegating the lower return projects and tasks gives you back your time to build your business, develop strategy, nurture relationships, foster loyalty, seek partnerships, and focus on your bottom line.
I received an email from an exceptionally valued long-time client who shared her To Do list with me. She stated: “These are just a few of the things I need to grow my business – and I am failing at doing them, but when I do, it totally pulls me away from the work I NEED to do that is billable.”
Her statement firmly relates back to leveraging time and focusing on what you do best to build and cultivate your company.
The following are some of the tasks and projects that she must faithfully devote her time doing in order to continue to expand her business. What an expansive undertaking! Remember: Time is money! Invest wisely.
Are all of these her core genius? Certainly not, however; they are must do activities for business development and progress.
- Keep my Social Media up to date for all these areas:
- Links, research, updates
- Linking to all other things I do – I.E.: when I write a blog post, making sure it is pushed out to every single place.
- Doing key word searches in Google to make sure key wording is in every article for the most relevant search terms.
- Document management systems – keep all my documents on the shared drive (in the cloud) up to date and in order by first cleaning up the mess I have going now… – including but not limited to:
- Client files
- Website files
- Corporate files
- Marketing materials
- Research documents etc.
- Source potential clients in my geographical location who are in start-up to med-sized businesses, active in Social media and who may or may not need idea sessions to get their business further along
- Requesting a meeting for me
- Setting it up
- Reviewing and updating my calendar so I keep better track because I always fail to put things in calendars
- Meet with me via Skype once a week to see what needs to be done and doing it
- Use my contract template documents for me and update them for each new client as it takes me days to get to these.
- Review and edit all files sent to all clients or outgoing parties
- Do all my research for the topics I write about so they can be backed by data
- All invoicing and receipts for clients
- All sourcing of industry related expert themes
- Managing my LinkedIn polls
- Creating my surveys for clients
- Creating templates for all my follow-up reports for each facilitated session
- Taking all of my current documentation and finding ways of repurposing it
- Taking all of my product development efforts and interviewing vendors
- Responding to and dealing with all incoming email from all websites with initial contact to let them know I am here and I did get their email, and when I will respond
- Setting up of appointments with clients, prospective clients, peers
- Researching all speaker opportunities and sending out my speaker packages and filling out the applications
- Researching all clients who have recently undergone a merger or acquisition and sending the change management brochures out to them
- Develop templates for my processes so I am not reinventing the wheel every time I work with a new client
- Updating my BIO on every single software site I have it listed (and tracking where that is) so I can ensure it is always consistent every time I change it
- Updating the company project software for me at the drop of an email – because I cannot always log in
- Managing the company project software and following up with deadlines of contractors
- Using your network to get them to post my quotes on quote sites so I continue to build credibility
- Sourcing the least expensive book editors to edit my writing of each chapter of the book I never have time to edit.
- Kicking my butt and making sure everything I say I “want to do” becomes an actionable item in the company product software and is due to YOU to review for me – rather than my leaving it in there without a date and just “wishing” it would happen
So, after reading this list, how many of these tasks do you hold on to that keep you working IN your business rather than ON it? We sometimes don’t realize all of the day to day activities that go into growing our companies, as they have become second nature while we are on autopilot.
All of these tasks and projects are NECESSARY but divert your attention from the most important facets of your company which ONLY you can do. These are the low payoff, non-income generators that aren’t the best value of your time.
ACTION ITEM: Record every single task, project or activity for one week, noting which line items are income producers, core genius or something that was a time robber and should have been outsourced.
Come back to me in one week and share your list. Let’s talk strategy and outcomes.
“One of the most critical was the ability to learn how to effectively delegate. It is a skill that every upstart entrepreneur must master if they wish to grow their business. Without delegation your business will be limited by your own time and energy.” Matthew Swyers
by Ace Concierge | Virtual Assistant | Apr 8, 2014 | Entrepreneur, Productivity, Small Business, Social Media, Virtual Assistant
It’s me! I’m not talking about Siri or Google Now. I’m real. I’m live. Not some plug and play doll, but a real human being, and educated executive with a vested interest in YOUR business success.
A Virtual Assistant is similar to an in-house team member but we help you manage your daily business operations and tasks from our office. We give your back your time to focus ON your business rather than IN it. All of the back end daily administrative and social media management can be a real time suck, which takes you away from your core business acumen. Your job is to run your business and not get bogged down and buried by routine tasks and lengthy To Do lists.
The Bonus of a Virtual Assistant Partnership?
You don’t have to pay for additional overhead, office space, training, insurances, vacation time, taxes, supplies, or furniture.
You only invest for the time spent working on your projects.
As a Virtual Assistant, I outsource as well, helping to increase my productivity, business development and efficiency. If I want to continue to scale my company, I know I can’t go it alone.
M. Shannon Hernandez of The Writing Whisperer,
“I knew that in order to grow my business, the way I envisioned from the very beginning, I needed a support team from the get go. When I am speaking with new business owners, or ones that can’t seem to find the time to get everything done, the very first piece of advice I offer is to partner with a virtual assistant. And once you do, you should embrace this person and her unique skill sets and treat her like a key player in your business.”
After Michael Hyatt left the role of CEO of Thomas Nelson, he rejoiced in the freedom of being his own boss with no more office politics and he was able to follow his passion. We all know that feeling. But soon enough,
“I was spending the bulk of my time responding to email, managing my calendar, booking my own travel, and handling the hundreds of details that go with running a small business. This went on for about three months. I felt like I was drowning. I was running out of hours—and energy. I had to do something.”
Michael created a team of Virtual Assistants!
“None of them work full-time for me. None of them are employees. Together they have enabled me to create a debt-free, highly-profitable, rapidly-growing business. I simply could not have done this without the use of virtual assistants.”
Managing your business and your online presence takes effort, hours, consistency and dedication. You know it is a 24/7/365 day a year journey. Not something part-time. Not a hobby. It is your passion to create and grow a thriving company. Can you do it ALL yourself without sacrificing quality and effectiveness?
“I believe every entrepreneur should be utilizing the sheer power of hiring and working with virtual staff. Back in 2010 when I made the escape from my office, I was doing it for my personal reasons. However, since then I’ve realized that my virtual team has helped our company to grow in not only an efficient way, but also in a much faster manner.” Chris Ducker.
What Can You Outsource to a Virtual Assistant?
The list is limitless!! Here’s a few ideas.
- Content research and curation
- Blog post creation
- Editing/proofing of blog posts, websites, documents
- Blog commenting
- Ghost writing
- Social media management
- Social bookmarking
- Directory submission
- Article marketing
- Web design
- Landing page design and set up
- Bookkeeping
- Calendaring
- Appointment scheduling
- Email management
- E-newsletters
- Customer follow up
Outsource Anything That
- Doesn’t directly generate revenue
- Isn’t your core genius
- Represents administrative tasks
- You don’t like to do
- You don’t want to do
- Is too tedious
- Takes up too much time
- Provides a low payoff
“The whole transition from working in the business to working on the business means letting go of what you’re comfortable doing. You always need to be thinking big and challenging yourself.” Mary Jo Gorman.
Tips to Working with a Virtual Assistant
After you have chosen your vested virtual partner be ready to experience outstanding results.
- Understand your daily processes and business operations
- Be well aware of your core genius and high payoff activities
- Clearly outline your goals
- Know what you want to outsource: for example, content curation, proofing/editing/uploading of blogs, email and calendar management, social media and project management
- Outsource one offs, projects, administrative tasks and daily business operations
- Establish your workflow
- Define specifics, desired outcomes, expectations and deadlines
- Prepare documents to support the processes you use to complete tasks. You may also discover that your VA has some other efficient tools and ideas as well. Be open for discussions
- Accountability and communications are a must for success and satisfaction
- Provide valued, honest feedback
- Trust the VA you have chosen – avoid the need to micromanage
- Expect to participate in monthly strategy calls to brainstorm, share ideas and talk about your business
- If they are to interact with your clients or vendors, create an email address for them at your domain
- Recognize that you are part of a TEAM, investing in your partnership and business
- Every month, review what is working and what isn’t. Consider outsourcing additional operations management or projects while you may decide to pull back others
- Continue to foster and nurture your relationship just like you would with an in-house staff member
Does this all sound enticing?
Do you ever wonder what or how your competition grows their business? If you are ready to scale and spend more time focused on your business core, then the time is NOW to think about partnering with a Virtual Assistant.
Reach out to Ace via our contact page and let’s get the discussions going.
by Ace Concierge | Virtual Assistant | Mar 4, 2014 | Delegation, Virtual Assistant
The Virtual Assistant Industry is a vast network of professional entrepreneurs engaged in helping your business meet its goals for growth, increased revenue, online branding, image and exposure. We are your long term vested partners who are truly part of your team, your daily business operations and your second pair of hands and eyes to ensure everything is successfully managed to your satisfaction.
When you are looking for a vested partner, your goal should be someone with an entrepreneurial mindset who understands what it takes to not only get up and running, but who knows how to thrive in business and in the digital marketplace. While you can certainly choose an offshore call center to help manage day to day tasks, you will be missing out on the bigger part of your business success, a trusted like-minded entrepreneur.
My personal network is comprised of amazing women, dedicated virtual assistants, who are so willing to help one another, answer questions, provide assistance, referrals or even brainstorm. There aren’t too many industries with such a tight group of people who don’t fear competition or sharing of information. The client/virtual assistant relationship is based upon many different factors for each individual partnership and there must be a resonance along with the skill set to make them a cohesive productive team. Speaking from experience, my clients and I all work well together – communication, feedback and accountability are key components for success. Being in business since 2002, I have been very fortunate to engage with some amazing entrepreneurs. I think I learn as much from them, as they do from me. I hope so anyway.
Choosing to delegate is not always an easy step because you feel you are giving up control, but when you partner with an established virtual entrepreneur, you are choosing someone who is in business for themselves and know what it takes to succeed. The 365/24/7 mentality of a driven business owner will have a greater impact on your success, than an offshore call center who has one off task managers. Give careful consideration to your long term needs, your goals and what you expect from your delegatee. Established virtual assistants go above and beyond the request. We are always “on” in terms of your business. A task manager does that one task and nothing more. You may be asking about price and cost effectiveness. Just remember the old adage, “You get what you pay for.” Value, effort, dedication and commitment are priceless.
When I chose to build my team, I had several criteria that I would not compromise because my name goes behind every project, every task. I needed dedicated, focused entrepreneurs that I knew I could trust on many levels. Be patient and invest the time to build your team of like-minded experienced business owners to help you scale your company to the next level.
Tips to help you find a virtual assistant
Twitter, Facebook and LinkedIn are just three of the online platforms to help you find the perfect virtual assistant for you and your company. Due diligence is very important and shouldn’t be a shortcut to save time because in the long run, it will cost you.
- Ask questions about their business, history, why and when they got started.
- Review their website/blogs.
- Look for social proof.
- Ask for references.
- Request writing and portfolio samples.
- Follow and engage with them.
- Watch their writing style and shared content
- Are their emails professionally written?
- What software and tools do they use, both online and off?
- Do they respond to your email inquiries in a timely manner?’
- How do you perceive their online brand image?
- Are their social profiles sending cohesive messages?
- What are their greatest proficiencies?
- What are their hours and availability?
- Do they have off hours to meet your needs?
- Schedule a call or two.
- Did you feel a connection on the call?
- Were they engaging?
- Were all of your questions answered to your satisfaction?
- Did you get a feeling of authenticity?
- What are their strengths/weaknesses?
- Do they have an entrepreneurial mindset?
What attributes helped you choose your virtual assistant?