by Ace Concierge | Virtual Assistant | Apr 22, 2014 | Delegation, Entrepreneur, Small Business
Entrepreneur, solo-preneur, small business owner; while each comes with its own clarifying distinctions, one quality remains significant, the opportunities to build and scale your business are better performed with a team.
Your team is available to listen, brainstorm, collaborate, build, generate, troubleshoot or otherwise help you to achieve your dreams a little faster than if you remain a single entity.
“As the business owner, your time is extremely valuable, and you should be focusing on the items that only you can do! If you have the resources, consider hiring a virtual assistant to take care of these administrative tasks that are holding you back”. Brett Relander
Scale Your Business Beyond Yourself with Jason T. Wiser and Rebekah Radice highlights the benefits and value of partnering with a virtual assistant to effectively grow and manage your business.
This isn’t anything new to you, nor is it rocket science. Partnering with a virtual assistant is a simple solution to enable you to expand your company more cost effectively than hiring an in-house team. Where else can you find an entrepreneurial spirit that doesn’t cost you insurances, benefits, office space, training, taxes or supplies? Think of how much that alone will save you on a yearly basis.
However, the world has changed, you don’t need to hire a regular full-time or part-time employee. You can leverage a virtual assistant (VA) for a fraction of the cost. Time Management Ninja
You only have so much time in your day; when you leverage the power and expertise of a virtual assistant, you have just added more hours to work ON your business. More hours to engage with your audience, clients and prospects. Toss the tedious and time consuming to do more of the work you love. The real core and guts of your company.
You can’t do everything that you need to do on your own. It’s impossible. There are not enough hours in a day. And as a business owner, your main focus should be on your clients and customers, how to obtain more of them and networking so you have a growing list of leads to nurture and eventually convert to future clients and customers. M. Shannon Hernandez
Why fill your day with menial administrative and day to day operations that gnaw on your precious time? If it doesn’t produce revenue, consider delegating it.
Can you afford to be buried in;
- Social media management
- Content curation
- Scheduling posts
- Editing and proofing your blog
- Optimizing blog posts
- Drafting content
- Calendaring and appointments
- E-newsletters
- Brand monitoring
- WordPress updates
- Image search/creation
- Daily business management
These are just 12 of the necessary business “nuisances” that you may be doing on your own but don’t generate any income for you. So could they actually undermine your hard work and efforts?
Consider this, each time you are involved in one of these tasks, how many times do you encounter some sort of distraction or roadblock? Are you sidetracked? Does something else come up, like a software or tech issue, and you end up spending even more time on the project which means less time ON your business, building relationships and speaking with clients?
Honestly! Is this the MOST productive use of your time?
In a recent online survey of more than 460 small business owners, proprietors and CEOs, 63% said that they spend 1-5 hours on social media every week. The rest are spending much more, with some business owners spending 21+ hours a week on social media alone – that’s HALF of the normal working week – how are they getting anything else done? Chris Ducker.
Ready! Set! GROW!
Let’s hear your thoughts on building a remote team and taking your business to the next level.
by Ace Concierge | Virtual Assistant | Mar 4, 2014 | Delegation, Virtual Assistant
The Virtual Assistant Industry is a vast network of professional entrepreneurs engaged in helping your business meet its goals for growth, increased revenue, online branding, image and exposure. We are your long term vested partners who are truly part of your team, your daily business operations and your second pair of hands and eyes to ensure everything is successfully managed to your satisfaction.
When you are looking for a vested partner, your goal should be someone with an entrepreneurial mindset who understands what it takes to not only get up and running, but who knows how to thrive in business and in the digital marketplace. While you can certainly choose an offshore call center to help manage day to day tasks, you will be missing out on the bigger part of your business success, a trusted like-minded entrepreneur.
My personal network is comprised of amazing women, dedicated virtual assistants, who are so willing to help one another, answer questions, provide assistance, referrals or even brainstorm. There aren’t too many industries with such a tight group of people who don’t fear competition or sharing of information. The client/virtual assistant relationship is based upon many different factors for each individual partnership and there must be a resonance along with the skill set to make them a cohesive productive team. Speaking from experience, my clients and I all work well together – communication, feedback and accountability are key components for success. Being in business since 2002, I have been very fortunate to engage with some amazing entrepreneurs. I think I learn as much from them, as they do from me. I hope so anyway.
Choosing to delegate is not always an easy step because you feel you are giving up control, but when you partner with an established virtual entrepreneur, you are choosing someone who is in business for themselves and know what it takes to succeed. The 365/24/7 mentality of a driven business owner will have a greater impact on your success, than an offshore call center who has one off task managers. Give careful consideration to your long term needs, your goals and what you expect from your delegatee. Established virtual assistants go above and beyond the request. We are always “on” in terms of your business. A task manager does that one task and nothing more. You may be asking about price and cost effectiveness. Just remember the old adage, “You get what you pay for.” Value, effort, dedication and commitment are priceless.
When I chose to build my team, I had several criteria that I would not compromise because my name goes behind every project, every task. I needed dedicated, focused entrepreneurs that I knew I could trust on many levels. Be patient and invest the time to build your team of like-minded experienced business owners to help you scale your company to the next level.
Tips to help you find a virtual assistant
Twitter, Facebook and LinkedIn are just three of the online platforms to help you find the perfect virtual assistant for you and your company. Due diligence is very important and shouldn’t be a shortcut to save time because in the long run, it will cost you.
- Ask questions about their business, history, why and when they got started.
- Review their website/blogs.
- Look for social proof.
- Ask for references.
- Request writing and portfolio samples.
- Follow and engage with them.
- Watch their writing style and shared content
- Are their emails professionally written?
- What software and tools do they use, both online and off?
- Do they respond to your email inquiries in a timely manner?’
- How do you perceive their online brand image?
- Are their social profiles sending cohesive messages?
- What are their greatest proficiencies?
- What are their hours and availability?
- Do they have off hours to meet your needs?
- Schedule a call or two.
- Did you feel a connection on the call?
- Were they engaging?
- Were all of your questions answered to your satisfaction?
- Did you get a feeling of authenticity?
- What are their strengths/weaknesses?
- Do they have an entrepreneurial mindset?
What attributes helped you choose your virtual assistant?
by Ace Concierge | Virtual Assistant | Dec 23, 2013 | Communication, Organization, Time Management
The expansion of the digital global office is not just working in your pajamas and drinking coffee all day. It is an efficient and productive place of business to business operations. There has been a constant increase in the number of remote or work from home opportunities and it will only continue to escalate. It gives your business the benefit of assembling a top notch team of professionals, working in a variety of time zones, contributing to your growth and success.
At last count, that amounted to some 3.3 million people working remotely (not including the self-employed or unpaid volunteers), or 2.6% of the U.S. employee workforce. Global Workplace Analytics
Operating a virtual office can be simplified through utilization of many of the online/open-source productivity and collaborative tools ensuring a connected global workforce. Creating a virtual team is a cost effective and productive avenue to manage your business, maintain a low overhead; thereby increasing your profit margin.
Working remotely offers a more versatile environment, increased work/life balance, varied working hours, reduced stress, no commute and enhanced knowledge of technology.
While members of your virtual team may not meet face to face very frequently, they do regularly interact online for discussions, brain-storming and training sessions, requiring a variety of tools to enhance communications, collaborative efforts and teamwork. Effective communications, transparency and feedback are the building blocks of your successful remote environment. Email and text are two of today’s most widely used “communication” tools but remember, a phone call or video chat offers more of the personal nuances and relationship builders within your virtual community.
The applications shown below are just a minute sampling of the available basic online solutions, helping you to manage your remote office. Source the ones that best suit your present needs as well as those that will support your corporate growth and future goals.
JUST THE BASICS: 14 Tools for a Productive Virtual Team
- Google Docs: office suite of online collaborative tools to create/share documents and forms
- Google Calendar: Web-based calendar to share and collaborate with your team
- Genbook: online calendar scheduling allowing colleagues and prospects to schedule appointments directly with you instead of continual back and forth emails
- SKYPE: VOiP for live chats, video or IMs. Also offers low cost calling options
- Viber: free calls, text and file sharing to other Viber users over WiFi or 3G. They also offer low cost calling options for non-Viber users
- Google Hangouts: group calls, video conferencing, file sharing, share on YouTube
- Mighty Text: simple tool to text from your computer and have all messages sync to your phone and other technologies. It even alerts you to incoming calls
- Ring Central: cloud based phone system – nationwide calling and fax
- JoinMe: screen sharing, send files, and share control
- Free Conference: set up free conference calls up to 150 attendees with call recording
- AnyMeeting: full featured online FREE meetings up to 200 attendees, video broadcasting, screen sharing, ext surveys, recording, invitations and more
- DropBox: free file storage, share with colleagues/friends. Simplifies sending or sharing of large documents that most mail clients are unable to accommodate. They offer two-step verification as an added security measure
- TeamBox: online project collaboration/management to streamline conversations and documents, keeping them in one central location.
- Awesome Screenshot: take full screen or partial screenshots: edit, annotate, save or send
Just do your due diligence to ensure the features and benefits match your goals and collaborative requirements.
- Work smarter, not harder.
- Embrace the cloud.
- Stay connected with your team.
- Foster a community of trust and openness.
- Remember to check-in weekly.
- Don’t simply rely on texting and emails.
- Use chat tools.
- Create online communities for your team
- Continue to research and review other collaborative tools.
When working with your virtual team:
What tools or applications do you find most effective?
by Ace Concierge | Virtual Assistant | Nov 12, 2013 | Entrepreneur, Virtual Assistant
When you are looking for a vested partner, your goal should be someone with an entrepreneurial mindset who understands what it takes to not only get up and running, but who knows how to thrive in business. While you can certainly choose an offshore call center to help manage day to day tasks, you will be missing out on the bigger part of your business success, a trusted like-minded entrepreneur.
“Which do you think will build a stronger company over time? A technically competent team of people who share no collective set of motivations, styles or goals – or – a technically competent team of people who are united by a clearly articulated set of values and expectations the CEO has both described to them and tested for during the interview process? It’s not a trick question.” Hunter Walk
Finding the right fit goes beyond technical skills or a likeable personality. It takes a certain kind of individual to start and operate a company. A degree or a previous title doesn’t make you an entrepreneur. It also isn’t about someone who wants to turn a hobby into a 9-5 job or someone who only wants to cut a paycheck. There is more to it than that.
Owning and operating your own business requires a commitment to 24/7/365 days a year. It isn’t something you just dabble in “willy nilly.” In the beginning you may be wearing all of the hats, living and breathing every facet of the business, even in your sleep. There is no rest. No downtime.
The Entrepreneur:
- Methodical
- Courageous
- Strong time management and planning
- Organized
- Productive
- Strategic
- Critical thinker
- Insightful
- Intuitive
- Communicator
- Enthusiastic
- Problem solver
- Overly committed
- Driven
- Innovative
- Ability to pivot
- Open to change
- Ready for failure
- Readiness to begin again
These are innate qualities that you will never learn in business school.
It is what is in your head. What lives in your heart. How you survive and thrive in life.
Dan Schawbel, founder of Millennial Branding says: “To be perfectly blunt, people with hard skills are a dime a dozen. A high-school kid can probably learn most of the hard skills that would be required to do just about any job, but it’s doubtful that he or she would have the emotional maturity and people skills to make it in a Fortune 200 company.”
In the search for your virtual assistant, think about the match that is most important to you. What do you value most?
You are secure on who YOU are as well as the value and expertise you bring to your clients and the marketplace. Don’t you want and need the same type of support from your team? Someone who fully understands your needs, culture and business?
“Formal education will make you a living, self-education will make you a fortune.” Jim Rohn
Who is the best fit for your company? When interviewing your prospective virtual assistants, due diligence is a necessity. Not just a quick SKYPE interaction.
- Learn about them. Why did they get into the business? Here’s my story.
- What struggles have they faced and how did they overcome them.
- What are their goals?
- Speak with their past and current clients.
- Read their online testimonials.
- Google them: what social media platforms do they use? Is their branding consistent? What types of posts do they write? Is their blog up to date?
- What personality traits present most strongly in their online communications?
- Do you feel that they are transparent and open?
Find the real treasure, the driven entrepreneurial virtual assistant who is truly devoted to your dreams of success.
Look for a partner, not an automated task doer.
by Ace Concierge | Virtual Assistant | Sep 3, 2013 | Entrepreneur, Productivity, Small Business
I was listening to a podcast this weekend about sales and service. There is always room for work and personal development when you own your own business. It never stops. Personally, I am always on and eager to learn more for both you and me.
Back to the podcast: You want the best service and products and we want to deliver. That goes without saying but being the best customer goes beyond signing an agreement or clicking pay now.
This post isn’t about creating your buyer personas and identifying the ideal customer. It is about BEING the best customer to ensure complete satisfaction and deliverables.
As the vendor, your vested partner, we have a job to do and most of us strive to be the pinnacle of providers. Our business depends on it because if we don’t, there is someone else who will. Your needs are to be met, better yet, exceeded. But we need YOU to do your part as well.
In your mind’s eye, what characteristics represent your own best client? The kind you love to work with? The one that is so productive, enriching and fun, making your job so much easier?
Sure, there can be daily challenges or differences of opinion, but those can be easily seen as strengths to develop a strong working relationship. It takes two to make it work, efficiently and effectively.
The 4 Cs of being the ideal client:
Cultivation:
Doesn’t it feel wonderful when you establish a new relationship, feeling the vibrancy and synergy? You know it is going to work out. You are excited to move forward. Don’t lose this feeling because of the daily grind and pressures of running your business. A successful partnership, like any connection, requires effort and mutuality. Don’t be afraid to ask questions or schedule strategy calls if you have new ideas or ventures you want to discuss. We welcome that interaction and want to serve you.
“One of the deep secrets of life is that all that is really worth doing is what we do for others.” Lewis Carol
Communication:
It goes beyond just telling us about your plans and visions, which of course are vital to our success ratio, but we also need open communications, transparency and feedback. Creating the initial foundation after the sale, especially when in the service industry, is paramount to our long-term partnership. Clear and succinct details and desired outcomes are important to us. Feedback is necessary on our deliverables.
There are many times we also require more information from you, enabling us to do our best and meet your expectations, but if we as service providers are met with an untimely response or lack thereof, we are unable to give you the service you want and deserve.
- Keep the communication lines open.
- Respond in a timely fashion.
- Provide honest feedback.
Collaboration:
Our partnership requires collaboration, a give and take for us to achieve your goals. In the Virtual Assistant industry, you have contracted with us to assist you with your business management and operations. We need to work closely together, using tools and clear communication to achieve your desired objectives. You may have given us project to complete and to create a sturdy foundation for success, we need to collaborate and discuss the details. We will use a variety of tools to streamline the process, and while you have delegated to us, you are still considered a facet of the job, when and if, we need additional information or approval. When we are able to work together, bounce ideas, outline criteria, and act as mutual associates, the outcomes far exceed expectations. As your vested partner, we drive AND thrive to do our best for you. But again, it takes two.
Let’s work together to master your operations and scale your business to the next level.
“LOVE the WE because as I said before we are a team! :)” Recent quote from an ideal client.
We are a team.
Commitment:
You possibly chose your vendor based upon interviews, recommendations, online brand reputation and research. You selected the best company or person for the job. In doing so, you trust them to provide you with remarkable products and service. You made a commitment to the partnership. Commitment is a big word, reflecting on your trust and value in the service provider. If you have made this pledge, why not be the best you can be, so we can be the best for you?
No one likes to be disappointed or to have to repeat the process to find a replacement. Invest in this partnership in order to see your desired results.
Commitment is also the catchall for:
- Cultivation
- Communication
- Collaboration
This post is NOT to put the onus on you. It is about US!
In your quest for the best, you found a provider who exemplifies each of the characteristics above and is fully accountable for their half of the equation. As entrepreneurs, we opened our doors to provide and serve. To be unsurpassed and please you with our goods and services.
“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” John Mackey
Let’s do this together. Are you ready?
What character traits make you the best client?
