by Ace Concierge | Virtual Assistant | Nov 17, 2020 | Entrepreneur, Life Thoughts, Virtual Assistant
Your virtual assistant is more than that amazing avatar behind the company name that gets your SH** done in a timely manner. We are your left hand, right hand, and perhaps a toe or two that manages all those business nuisances and trying tasks so you can focus your most valuable time on what you do best. The prime reason you started your business.
You know we exist because everything you need or want seems to get done. Kind of like some unicorn magic. We are damn good at what we do, or at least I know that I am. I have been in business since 2002 and absolutely love what I do and whom I serve.
Social media has blessed me with wonderful connections, colleagues, partners, clients, and even sub-contractors, some that I have met in person.
While running your business, and mine, is paramount to my success and paying bills, of course, I do have a personal life that I highly value, protect, and embrace. I am more than the Ace behind the keystroke of our partnership of timely deliverables and virtual support.
Since I have introduced my new website, I thought I might grab your virtual ear and share a little bit about me. What drives me. How I thrive in life. My goals.
My foundation, my essence if you will, begins with my personal beliefs about health, well-being, and longevity which grew out of my firsthand experience working in a naturopathic clinic with the founder (also a relative). My philosophy continued to develop due to my social media research role for various client professions: chiropractor, sports/conditioning coach, and health industry authors/podcaster. I read, researched, learned, and educated myself. The more I learned, the more I wanted to know. I followed doctors, health professionals, organizations, and clinics on social media. I purchased books. Talked to people, listened to interviews, and formulated ‘ME’ based on the science, case studies, and personal stories. A life-long learner with an interest and passion for living MY BEST life.
My health is extremely important to me. If I am not healthy and thriving, I cannot provide the executive support I promise to you. I choose to live out my years actively and dis-ease free.
I think in terms of ‘healthspan’ not just lifespan.
“Healthspan,” a coinage now gaining traction, refers to the years that a person can expect to live in generally good health — free of chronic illnesses and cognitive decline that can emerge near life’s end. Although there’s only so much a person can do to delay the onset of disease, there’s plenty that scientists are learning to improve your chances of a better healthspan. via Kaiser Health News (KHN)
I have been whole food plant-based for about six years and love, love anything veggie related. The produce aisle is my candy store. I do prefer shopping at local farmer’s markets if I can. I can’t really think of a fruit or veg that I don’t like or can’t prepare for that matter. I enjoy raw vegan as well as cooked foods. Playing in the kitchen is my therapy and have created many recipes of my own. Food can harm or heal. I love to eat healing, whole foods to nourish and feed my mind, body, and soul.
Exercise is my other passion. Exercise and fitness! I don’t ever want to say, ‘I’ve fallen and can’t get up’ before I’m 100 years old. I want to be able to play, jump, run, climb, squat, get dressed, sit on the floor, tie my sneakers, sit in the sand, or splash in the water until my eyes close forever. As you may have read in Virtual Assistants, Passion, Preference, and Persistence (MY WHY of starting Ace), my mom, sister, and more recently, my niece all passed from breast cancer. I embrace and value every day of my life and will live my best life in their honor because theirs were drastically cut short.
I have a gym in my basement, love to kayak, hike, SUP, and cycle. My longest bike ride is 52 miles so now 30 seems so short. I will get to a century ride. Goals!
I have been tracking my fitness since January 2019. I keep a whiteboard in the basement gym and record the time I lifted, time on the treadmill, steps, calories, miles walked, and whether it was fasted cardio. I also write down every lift with reps and sets. This is just me. I want to be accountable, motivated, and responsible for my own healthcare. [bctt tweet=”I am the architect of my body/life and I need to be proud of my building.” username=”AceConcierge”].
My day starts between 5:15 and 5:45 with my morning routine of hitting the gym for 1 to 2 hours. If I’m not doing intermittent fasting I will make a high protein green smoothie and perhaps some avocado toast after I train. I do change it up. After the gym and breakfast, you’ll find me outside weeding, pruning and planting until it’s time to move on to the office. In the colder months, I’m seated at the helm much sooner.
At the end of my workday, I prefer to enjoy a bike ride, a hike, or kayak. If I could, I’d always be out doing something. I don’t watch any television. I love to read, mostly health books or client books.
The ocean is my air but living in Virginia I’ve adjusted to appreciate the beauty of the mountains. They are majestic in all seasons. I love seeing the bones of the trees. I am in awe at the shapes, sizes, and expanse of these skeletons in the winter. We have many that were here during the Civil War and I wonder what they saw. What stories they would tell.
And no story about me would be complete (as many would tell you), without the mention of my love of wine, a newly acquired taste for bourbon, and now craft beers. Virginia is the mecca for adult beverages. We have beautiful wineries and vineyards, amazing distilleries, and fabulous breweries. There are even biking trails around some of the venues. How can you go wrong? Right?
So, this is your personal behind the scenes look into your virtual assistant.
Tell me, who are you? What do you love? What are the routines that make you, you?
by Ace Concierge | Virtual Assistant | Jan 31, 2017 | Delegation, Entrepreneur, Guest Blogger, Productivity, Small Business
“Delegate, but don’t abdicate.” “Delegating takes more time than doing it myself. ”
Delegating – or outsourcing if you are self-employed: yes, it’s difficult and yes, it is so worth your time to learn how to do it well. It is a skill, not something any one of us is innately good at, so I suggest you begin with low risk practice first.
What do you get in return?
- Attention to your bigger goals you’re wanting to spend time but just can’t seem to create.
- A team. Better, clearer communications.
- Accountability practice. And practice at leaning into difficult conversations when you need to have them.
With nearly 20 years of corporate experience, in addition to being a small business owner, I can confidently suggest the following exercise to begin your road to successful delegation and growth. Especially if you’ve never delegated before and are feeling a little apprehensive, this is a fascinating skill because of how much you learn about other people and yourself.
#1 Start Small. Low Risk. Get Some Practice.
Choose a low risk, small task and delegate or outsource it. I hired a company to work with me on one edition of my newsletter. Eventually, I outsourced my website and more because their work, flexibility and ability to hold me accountable worked well for me. Had the newsletter not been successful I could have returned to doing it myself.
Look at your “big goals” list. What do you not have time for that’s really pulling at you?
And then look at your day-to-day work: What project is: not getting done, needs skills you don’t have/aren’t great at, needs a partner to hold you accountable, is low risk (not financials) or is frustrating you and you’re stuck? There will be at least one, guaranteed.
Now back to the goals list: If you invested some time explaining what’s needed for your low risk project and if you could think of the delegating or outsourcing as an experiment, wouldn’t it be great to have time to work on that goal? What’s the risk? Keep it small enough that it’s hard for you not to do it.
#2 Invest Time.
Create time on your calendar to explain and educate the person who will be handling this for you. If you don’t meet and create time to explain and educate, delegation will fail and it won’t be the other person’s fault. You’ll have done it to yourself. Get it right on the calendar, at least one to educate and one short time to check in. More if needed.
Pay attention to how well you two work together. If you’re being heard. Are solutions and proactive suggestions made? Is understanding present? Ask the person to explain back to you what he/she thinks you want.
And rather than framing this as “asking for help,” do this instead. Since “help” implies you don’t know how to do the task, yet you likely you do know, think “leverage.” What you are doing is even smarter: you are building a team so you can leverage your skills and time as well as your team’s. And that gets you closer to your goals, whether it is to work fewer days a week, have more travel money or time or anything else important to you.
Leverage, not help. Completely different mindset and way of operating here.
#3 Expectations. Get Clear. 
Start by discussing and being super clear in your expectations of WHAT needs to get done.
The goal, the end game, the results. Not the HOW, but the WHAT. [And if you’re working with people who need to know the context or the WHY, give them that, too. Can’t hurt.]
If you have any preferences which add value to the project, mention them, but be prepared to let them go if they are not critical. Double checking quality is critical. The process or tool may not be so much.
Let go of HOW the task is done. That’s what you’re delegating.
If something comes back to you and it’s quite wrong …. first look at or ask about the expectations you think you set.
I did say: this is not simple.
#4 Set Limits.
Consider ahead of time what your limits are and communicate these.
Examples:
- Please don’t spend over ‘x’ amount.
- Let me know how much you get done in 1 hour & let’s go from there.
- It’s important to me that you feel comfortable holding me accountable. Here is what would be great to have … and not.
- Let’s try this one piece. Come back to me and let’s check that together so I’m sure I’ve been clear. And you’re on the right track. If so, we can get lots more done like those.
If you don’t educate on what’s a deal breaker, then when someone spends too much, that’s on you.
Delegate = Leverage.
Delegation is a muscle that needs an attentive workout. The first few times you try delegating may not be as perfect as you envisioned because this does take practice. You didn’t learn to drive, or program, or market in one try. You practiced and got better as you did.
Delegating and outsourcing allow you to do what you know are so incredibly good at. And the work you delegate or outsource? It allows another person to do what he or she is really awesome at, so you both contribute. How good is that?
Guest Author
Sue West
Certified Organizer Coach®
Productivity & ADHD Coach
Certified Professional Organizer®
In Chronic Disorganization
Connect with Sue
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Website & Blog: www.CoachSueWest.com
Phone: 603.554.1948
Email: Sue@OrganizeNH.com
by Ace Concierge | Virtual Assistant | Aug 10, 2016 | Delegation, Executive Administration, Time Management
There will come a time in your business when you feel overwhelmed with the day to day operations. There is simply too much for one person to achieve while remaining efficient and effective.
As an entrepreneur, the CEO of your company, you have a limited number of hours to work both IN and ON your business. Constantly flipping your hats not only takes time, but a shift in focus, a reorganization of your priorities and it disrupts your workflow. It probably makes you a little crazy or insane. You may end up overlooking important business details or even client needs because you are buried in the trenches instead of running the front line.
There’s just not nearly enough time to get everything done and still operate your business. It is this realization, the “Ah ha” moment, that you recognize delegating these projects and tasks to an assistant will make your life and your business, much more productive.
Delegation is an advantageous productivity tool we frequently hear about— one that will transform your businesses in terms of greater income and more free time for you! And who doesn’t love both of these?
BUT, many are timid about beginning the process for fear of relinquishing control of parts of our business processes and procedures. Mine! Mine! Mine!
It’s time to give up this thought process and embrace a growth mentality for your business.
Focus on the high payoff activities that model your organization’s vision, foundation, and core competencies.
Effective delegation for entrepreneurs is essential! When you outsource your tasks and projects, you are able to focus on more important responsibilities that only you can do to cultivate your business and generate revenue. The art of delegation is an indispensable part of establishing your growing business.
When you delegate properly and use software to help you delegate, you’ll find that your company runs more efficiently, productivity levels rise, people are happier at work, and your quality of work improves immensely. Amara Pope – timedoctor.com
You know you need to start delegating if:
- You spend 7-10+ hours online, curating, scheduling and managing your social media and it takes away from time with clients, colleagues, partners etc.
- You need to implement some systems to streamline your business processes
- You have wished for a like-minded brainstorming partner
- You are ready to scale, but don’t have enough hours in the day.
- You find it hard to concentrate and stay focused because there is too much for one person to do.
- You have some projects or platforms that are barely started or only half-finished.
- You lay awake at night wondering how you will manage everything.
What stops people from delegating:
- They feel they are too disorganized to illustrate what needs to be done.
- They believe they don’t have the financial means. (It is actually more cost-effective to partner with a Virtual Assistant as you only pay for project time).
- They feel their schedules are too hectic to take the time to delegate. (If you are this busy, your time restraints will only increase without delegation).
- They feel someone else won’t do it the same way or be as efficient (A virtual assistant is a solopreneur like yourself: efficiency, productivity, and industry expertise IS our business. We know of different tools and tips to professionally manage your projects in a proficient, resourceful manner).
Each of the above objections emphasizes the necessity to delegate. As long as you continue to clutch the tasks that stop you from growing your business, you will feel exasperated, overwhelmed, and unproductive.
Delegating will free up your time. It enables you to eliminate low-priority tasks while allowing you to concentrate your efforts on those business systems that enhance your productivity and your profit margin. Your time and energy should be committed to creating new products or services, networking, consulting with clients and prospects, forming strategic alliances, expanding into new markets, business development, social media engagement and so forth. These are tasks that only YOU can do. They are your CORE GENIUS.
Ask yourself:
- Is delegating a logical next step to help grow my business?
- How much time am I spending on tasks that impede my progress and waste my time?
- What are my most pressing issues or pain points that eat up most of my time?
- Have I been able to accomplish ALL of my daily To Do list items?
- If I delegated tasks, how would I use an additional 5-8 hours per week?
- How would I feel if I only worked on income generating tasks and outsourced the rest?
Delegation is the perfect low cost, high impact tool to help expand and develop your business without having to increase responsibilities or sacrifice your personal time with your family.
The bottom line is that effective delegation is the sensible alternative to help you scale your business and get more done.
It takes courage, intelligence, and humility to delegate in ways that actually drive productivity, engagement, and success throughout an entire organization. But every leader should aim for that high standard, rather than shrink from the risks it entails. Baird Brightman
Do you have a minute? Please share in the comments below your thoughts on:
What has been your greatest success or disappointment from delegating tasks/projects?
by Ace Concierge | Virtual Assistant | Jun 28, 2016 | Delegation, Leadership, Productivity, Virtual Assistant
Stop Controlling and Allow Your Business to Grow
How to master the art of letting go
Many entrepreneurs face an ongoing internal battle when it comes to letting go and delegating certain tasks and projects to others. If you find yourself keeping a five finger death grip on every decision and project, you’re probably your own worst enemy.
When you first launched your startup, you needed to have your hands in everything that went on. But if your ultimate goal involves scaling your business beyond startup and into a full-fledged company, you need to master the art of letting go.
Mindfulness Over Multitasking – The Key to Success
By now, you’ve probably heard or read about the harmful effects of multitasking on just about, well, everything – including the health of your business. Multitasking doesn’t help you get more done. In reality, it causes you to scatter your focus and constantly shift mental gears. In effect, you’re working harder, certainly not smarter.
In contrast to the disaster of multitasking, mindfulness involves taking on one task, one thought, one action at a time. Not only will you perform at a higher level and make better decisions, but mindfulness can also improve your capacity to cope with change and manage stress.
But, in order to practice mindfulness in your work life, you’ve got to let go and delegate.
Why Is Letting Go so Hard?
Let go. Delegate. Why is it so hard for small business owners like you? A couple of reasons come to mind.
- Control seems to somehow give you peace of mind.
- When you’re in control, you feel free. When you relinquish control feelings of frustration and even anger may emerge.
- Control gives you a feeling of security.
Chances are, if you’re a control freak at work, you probably exhibit the same behaviors in your personal life. It all comes down to fear – fear of what might happen if you give some of the control over to another person. After all, your business is like your baby, and no one can love and nurture your baby the way you can. Wrong. It’s hard to face it, but it’s the truth.
Now that you’ve faced the cold, hard truth, it’s time to get to work at not working so much.
Kill Your Inner Control Freak to Awaken the Slumbering Leader
As your business grows, daily tasks to support operations increase as well. You take on what seems like an ever-increasing number of projects and tasks. The scope of your responsibilities widens so much; keeping up with it all becomes impossible. This can lead to overwhelm, longer hours, tightening that grip on control even more.
At this point, something has to change or you, and your baby (business), will crash and burn.
Five ways to empower yourself and others by letting go:
- Face your fear. Know that when you begin delegating, not everything will get done exactly the way you would have done it. That’s ok. In fact, by allowing others to find new ways to do things, you empower them to perform better for you and your business.
- Take an honest inventory of things only you can do. Ask yourself if someone else could complete this project with acceptable results. Ask yourself if all of your new responsibilities keep you from performing the critical, high-value activities of a business owner.
- Defer to others as often as possible. Think of deferring, as delegating is a close cousin. When you delegate, you hand off responsibilities already on your radar. Deferring involves passing tasks and work off to appropriate parties before they ever get on your to-do list. Outsourcing social media, executive administrative duties, travel planning, and similar responsibilities to a virtual assistant represent one example of smart deferral.
- Develop a reliable follow-up system. When you delegate duties that directly impact how others perceive you or your brand — such as a presentation or social media marketing campaign — it’s critical that you receive status reports on progress. You might use project management software so that you can view progress and get notified at certain milestones. Or, you could simply use a shared Google Drive task list.
- Just say no to taking back control. Paradoxically, letting go of control actually gives you better, more consistent control. You may start wavering if a final project result simply doesn’t meet your standards. You may experience frustration, anger, and the fear that makes you want to get your death-grip working again. Resist the urge. Instead, investigate what went wrong and help those who worked on the project understand what went wrong.
There’s an easy way and a hard way to everything in life. If you make yourself busier than necessary, you run the risk of trading a meaningful life for a barren existence of busy-ness. Smash the control freak and lead by delegating, instead.
“No person will make a great business who wants to do it all himself or get all the credit.” ~Andrew Carnegie
by Ace Concierge | Virtual Assistant | May 17, 2016 | Delegation, Virtual Assistant
Entrepreneurs are accustomed to doing it all from changing printer ink, uploading tweets, proofing blog posts, and ordering supplies to curating content, creating images, travel planning, retweeting, and sharing content, and testing the latest social media apps. Owning and operating a scalable business takes a team to fortify the back end, the daily routines, the foundational systems, and processes. It’s not a solo act to grow your business.
My client’s advice to other business owners and start-ups: “Cultivate the business mindset for growth and profit. You don’t have to go it alone, nor should you”.
When you keep yourself buried in the day to day minutia, this is time you are not working ON your business. If you aren’t, then who is? With only one person at the helm, there is only so far that you can scale. While it isn’t easy to relinquish some of your daily demands, it is a tremendous benefit to free up your valuable time and avoid burnout.
Entrepreneurs have great talents but many times they think they can do it all. That can really stall the growth of the business. By outsourcing the day to day back-office tasks, the business owner has more time to focus on generating income. Laura Lee Sparks
Identify the essential and eliminate the unnecessary
Delegating will help you to:
- Focus on your core genius: Do what you must do: the tasks and projects that ONLY you can and should be doing. The mainstay of your company.
- Increase your productivity: You can work on more high-level business operations instead of the routine and mundane day to day necessities.
- Eliminate distractions: There are many daily tasks that don’t require your immediate attention. Moving those off of your plate diminishes notifications and multi-tasking.
- Be client/company-centric: You have more time to dedicate to building your business structures and relationships.
- Reduce your stress: You’ve got a vested partner working behind the scenes to ensure that everything is efficient, successful, and administered in a timely fashion.
- Bolster your work-life balance: The more you are able to move off of your desk, the more time you gain for your personal life. Nix the nights and weekends.
Effective Steps to Delegating
DETERMINE WHAT YOU CAN OUTSOURCE
Typically, at Ace Concierge, LLC we assess the type of tasks associated with your business functions and daily management. They might fall under two categories: highly repetitive tasks, such as data entry, social media management, and blogging; or more specialized knowledge, such as accounts payable or web design. To help determine your delegation list ask yourself the three questions below.
- What are THE most important core business activities that I should be doing?
- What generates revenue?
- What leverage points produce the greatest results?
CREATE A PLAN AND EXPECTATIONS
Clearly plan, understand, and outline for accountability and outcomes, keeping all lines of communication open. We try to stress the importance of a strategy to ensure that all needs and requirements are met or exceeded. It is often difficult enough to give up what you have always done so it’s vital to create a solid foundation with dialog, expectations, and feedback.
RELINQUISH CONTROL
The hardest step business owners tend to have is relinquishing control and letting the person or business you’ve hired do their job. Remember, you’re outsourcing for a reason. You need to focus your time and energy on other more important, high payoff activities relative to your business. It doesn’t make sense to outsource a project or task and then micromanage it. Trust and release.
For some entrepreneurs partnering with a virtual assistant is unfamiliar territory and you may not fully comprehend the wide scope of work that can be efficiently outsourced to help free up your time. You may create mental roadblocks or perceived hurdles to prevent yourself from seeking assistance with your business. These alleged barriers can be easily overcome with a little in-depth thought and evaluation to conquer your objections.
A greater fear to consider is how much are you actually holding on to that is stopping you from focusing on the core of your business? What isn’t getting done? What is being shuffled under the rug?
Embrace delegation, don’t run from it. It is a low-cost high payoff tool to help you scale your company and focus on the core of your business – what ONLY YOU can do.
Delegating is a key management strategy that will benefit you and your company.
In order to grow a successful business, it’s important to let go of some perfectionism and delegate certain tasks so you can focus on your strengths. Diana Adams
Are you ready to grow? Contact your Ace today to start the dialog.
