Ace Tidbits

Get Focused and Increase Your Productivity! Tune out your distractions and turn off notifications to get some work done. Have a great day.
"It's all about the quality of life and finding a happy balance between work and family and friends." -Philip Green
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“Time, like a snowflake, disappears while we're trying to decide what to do with it." - St. Louis Bugle
Planning and creating action steps will help increase your productivity. Tune out distractions of all kinds and stay focused to complete your To Do list.
" You will never find time for anything. If you want time you must make it." - George Buxton
40% of employees work overtime or bring work home with them at least once a week.- Xylo Report, Shifts in Work and Home Life Boundaries
Put the power back into your presentations! Have your VA create your PowerPoint presentations.
“How you spend your time is more important than how you spend your money. Money mistakes can be corrected, but time is gone forever." - David B. Norris
"Don't be a bottleneck. If a matter is not a decision for the President or you, delegate it. Force responsibility down and out. Find problem areas, add structure and delegate. The pressure is to do the reverse. Resist it.” Donald Rumsfeld
Are you double booking or missing key appointments? A VA can help manage your calendar and schedule appointments for you.
To Do list in place for the day! Creating action steps and priorities to ensure timely delivery and efficiency for our client's projects!! Have a productive day.
"The first rule of management is delegation. Don’t try and do everything yourself because you can’t.” Anthea Turner
Want a stronger Social Media presence? Your VA can help create, schedule and manage your posts, tweets and social media accounts.
"Productivity is less about time management than it is about mind management.” David Kadavy
"The whole life of man is but a point in time; let us enjoy it." – Plutarch
“When asked what their number one concern was about their career in 2002, 32% of the respondents said Work/Life balance" -Office Team Specialized Administrative Staffing Survey, 2002
“Although your time and attention are finite, the demands on your time and attention are infinite.” Merlin Mann
Want to blog more often? Have your VA post and schedule your blog posts for you, allowing you more time to write and create.
"First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination.” Napoleon Hill
Spell check may not be enough, have a VA proof and edit your important document before you send it out.
Wish you had a form for that? Give the details to your VA to create a custom form for your business.
"Do not wait; the time will never be "just right." Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.” Napoleon Hill
Small business can look BIG when a VA manages VoiceMail, Email Inbox and Social Media. Have a bigger presence with VA support.
“Doing more things faster is no substitute for doing the right things.” Stephen R. Covey
“Companies need to shift their focus to grow engagement with their fan base, not just to collect more fans.” Mike Hotz
Stay in touch with your customers, have your VA create and send your newsletter for you on a regular basis.
A VA can help you to focus on the bigger picture.
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“It’s better to think of social media tools as amplifying customer opinion rather than improving it.” Joshua Porter
Tune out and turn off to maintain your focus!!! Get those projects done with 100% of your attention.
Your Virtual Assistant can create business letters, spreadsheet, and presentations your clients will adore!
The Ace plate is full of wonderful diverse client projects for the week. Productive working on events, doc edits/proofing, social media mgmt, blog posts, writing, e-newsletters and more. What are you doing?
Thanks so much for visiting Ace Concierge. Please let us know how we can best assist you with your time management and productivity.
A Virtual Assistant is YOUR vested business partner.
“Social Media is about the people! Not about your business. Provide for the people and the people will provide for you.” -Matt Goulart
"It's not just about consuming content, but sharing it, passing it on, and adding to it." - @ariannahuff
"Twitter is not a technology. It's a conversation. And it's happening with or without you." - @charleneli
How many hours do you think you spend searching and reading sharable content? Outsourcing your content curation gives you more time to focus on relationship building.
“Companies that blog get 55% more web traffic and 70% more leads than those that don’t.” -Hubspot
“Do what you do best and outsource the rest.” Robert G. Allen
"I’m convinced that virtual assistants are the future. Honestly, it’s one of the best decisions I ever made.” Michael Hyatt
“The first rule of management is delegation. "Don’t try and do everything yourself because you can’t.” Anthea Turner
"In order to grow a successful business, it’s important to let go of some perfectionism and delegate certain tasks so you can focus on your strengths." Diana Adams
“You cannot grow your business all on your own so stop trying to. It’s time for you to trust others to help you. Without delegation your business will be limited by your own time and energy.” Matthew Swyers
"Most entrepreneurs have great talents but many times they think they can do it all. That can really stall the growth of the business. By outsourcing the day to day back-office tasks, the business owner has more time to focus on generating income." Laura Lee Sparks

Latest Ace Tweets

How to Create an Effective Social Media Strategy for 2018

About 2 hours ago from ♥ Suzie ♥'s Twitter via Tweet Old Post


“I highly recommend Suzie Poirier, my go-to choice for virtual assistant services. Suzie is efficient, thorough and highly professional. She also stays current in the latest technology; every time I work with her, I pick up several new time-saving tips to benefit my business.” J.V. Miller Partner/Founder
“Susan has provided virtual assistance to my business for a number of years. Initially the work was ad-hoc, however I soon began to delegate more of the routine work and Susan became an integral part of running important functions in our business. Susan is hard-working, diligent and honest. Susan has done everything from researching trade-mark law, market research, document and presentation preparation to managing an overflowing in-box. I highly recommend Susan (Ace).” M. Field Pres/CEO
"Suzie is one of those rare gems that I honestly couldn't recommend highly enough. Not only does she possess fabulous strategic and social media skills but she's just a joy to work with. She's creative, unbelievably responsive, timely and proactive, and she's also really interested and invested in her clients' successes. Hands down rave reviews for Suzie and all of her talents!" Christine A. Founder/CEO
“I personally and highly recommend Susan Kummins-Poirier and her company Ace Concierge. As a result of her tireless and professional efforts, we have grown our Social Media coverage and our web presence dramatically. Suzie is very professional, attentive to detail, intelligent and resourceful. She took the time to study our company and our industry and in the process has become an indispensible part of our team. Through her efforts we have been asked to be part of a national TV show on wood fired cooking, we have given several interviews on wood fired cooking to internet radio stations, and her efforts have brought on several new dealers. On a personal side, Suzie, with her cheery disposition, is always a delight to talk with, but professionally and socially. She is very timely in her responses and in our opinion is a top ranked Virtual Assistant who would be a great addition to any company or team.” - Jeffrey H. Pres/CEO
“Hiring Suzie to take care of my admin tasks is one of the smartest business decisions I've ever made! She is very responsive to my needs, in a professional, confidential manner. She is always ready to help me with whatever needs doing, with a can-do attitude. She saves me thousands of dollars by doing the work I have no business doing. I recommend Suzie and her work without reservation! She is fun, intelligent, efficient and a joy to work with.” - Charrise M. CEO/Business Coach
“Susan's the best. I shy from absolutes, especially in recommendations. But in this case it is absolutely true that she's the best. She's attentive, detail-oriented, relentless until she delivers the best results for you, clear, always striving to find a better solution for you, well-connected as everyone seems to know her and she has a great sense of humor which is so valuable in these stressful times of constant change. Susan's the best.” - Zane S. CEO
“As a business owner, my time and energy are valuable. I could spend time sending out client contracts, confirming appointments, doing mailings, automating newsletters, sending invoices or doing marketing research. As a business coach, I encourage entrepreneurs and business owners to outsource as much as possible so they can do what they do best, serve their clients and close business. Outsourcing to Ace Concierge has allowed me to grow my business by 36% this past year and the trusting, dependable professional service is a small investment in comparison to the return. Thank you Susan for your continued professionalism.” - Debora M., President- Nashua NH
“Ace Concierge made the impossible possible. My boss requested that I arrange for a bottle of champagne to be delivered to one of the partners of the firm I work for in Washington, DC. It wouldn’t have been a difficult task except he wanted this done on a Saturday and this particular partner happens to live in New Hampshire, where it is prohibited to ship alcohol. Luckily, I found Sue. She picked up the bottle of champagne within an hour of my call and had it successfully delivered before I was even out of bed on Saturday morning! Thanks, Sue— you were a lifesaver.” - Amy C, Washington, D.C.
“We have been using Susan for the last few years as our primary virtual assistant. She has done an outstanding job for us. Quick to follow up and very thorough. We are quite pleased with her work. S. Buser, MD Founder/Pres.
“I hired Suzie as a virtual assistant but over the last few months helping with my social media presence and my blog, she's become a friend. She is extremely organized, very capable, creative and helpful. She brings great skill and a wonderful attitude to everything she does. She created some processes for the way things worked with guest bloggers that streamlined and simplified the way our multi-author blog operated. I highly recommend Suzie and Ace Concierge! You can trust her to do what she says on time, with quality, energy, and a passion for excellence!” M. Henry. Sr. Pres/CEO
"If you're a solo-preneur and think it's best to do everything yourself, think again. And talk to my VA @AceConcierge. She rocks my world!" ~C.M.
"Rarely have I met, much less hired, a more organized, efficient, and thoughtful professional than Susan. She goes the extra mile, exceeds expectations on every assignment, and demonstrates time and again that her ideas and creative strategies are inspired as much on her own time as on her client's time. I would strongy commend Susan's expertise and vibrant personality to any Senior Manager or Top Executive choking on family vs. work responsibilities." - Alan B., President/CEO - Durham NH
"An amazing human being, an incredible friend, and it all started when she became my VA. The business would not be as far along as it is without her!" Patti B - President/CEO
Suzie has done work for me and I've been very happy with her service, responsiveness and sense of humor. If you need help, don't miss the opportunity to work with Suzie. D.E.
Suzie's energizing, creative personality and razor-sharp, organizational focus drive ROI for your company. She proved to me that 2 heads and sets of hands are better than one in helping me create sustainable marketing, prospecting, sales and scheduling systems. As Steve Urquhart articulated well, her 'on-demand' offerings relieve the pressure of daily delegating. I know that if next week a new project or marketing need arises, I can reach out to Suzie, and she'll alleviate the work load as a true partner to business, while also offering unexpected value adds along the way. For service, quality and enthusiasm, call or write Suzie! JBP
I've been working with Suzie for almost 2 years now and I couldn't have built my brand without her! She's been there to help with everything from posting blog posts and Twitter feeds to getting my doctor's appointments arranged while I've been going through both cancer treatment and business start-up. She's awesome! LJL
I am pleased to be the first one to post a review for Suzie and Ace Concierge services (on Facebook) ... even if you don't think you need a virtual assistant or you aren't sure what you could delegate, you need to give Ace Concierge a look. You will be amazed by the level of service and quality of work! And with value pricing that lets you set up support services in blocks of hours, you will have the ability to delegate on demand and get outstanding work on time and above expectations. Be prepared to be thrilled! S.U.
"I highly recommend Suzie Poirier, my go-to choice for virtual assistant services. Suzie is efficient, thorough and highly professional. In the four-plus years we have worked together, Suzie has stayed current in the latest technology - no easy feat! Every time I work with her, I pick up several new time-saving tips to benefit my business." Jennifer M. Founder/CEO

Copyright Infringement | Hey, that's my post

Ace Concierge Copyright InfringementWhat does a Senior Director of a Jacksonville Florida real estate agency have in common with Ace Concierge? Not a hell of a lot except copyright infringement of an old blog post of mine. I was doing some research to repurpose a post and there it was; with the exact same title and contents. While I have read that copying and/or mimicking are forms of flattery, I personally find that stealing another’s content is very unethical, lazy and unprofessional. There is no moral compass.

In today’s high tech world, it isn’t all that difficult to search and locate those who have violated copyright laws. This certainly isn’t the first time I have found my words stolen and I’m sure it won’t be the last. It is extremely frustrating and quite disheartening that people can’t create their own content or at least ask for permission and give credit. I have even had client testimonials copied word for word. What does it say about their morals?

While there is a bit of gray area and some of the laws are open to interpretation, it still stands that pirating content crosses the boundaries of professional behavior. If the offender can do this without thought or care, what other practices are instituted within their business? It is humorous when they post their values and mission statements about ethics yet they have stolen content or they have copyrighted their own site.  What irony.

I have written various cease and desist letters, included the DMCA as well as the TOS from website hosts regarding their policies on copyright infringement and fortunately all of the content has been successfully removed.

The Copyright Act provides two primary remedies: (1) it allows the owner of the copyrighted material to stop the infringement and (2) obtain damages and attorney fees from the infringer. Both types of relief are available even if the copyrighted material has not been registered with the United States Copyright Office before the infringement occurs. The Digital Millennium Copyright Act provides additional rights. Specifically, it allows the copyright holder to require the Internet service provider (ISP) hosting the infringer’s website to delete the plagiarized contents. If the ISP does not comply, it can be sued for “contributory infringement.” 2. In case the offending webmaster does not take the prospect of the above action seriously then you should also clearly state you intend to file a notice of Digital Millenium Copyright Act (DCMA) infringement with search engines such as Google and Yahoo. This action can potentially ruin a web business as the search engines take a dim view of plagiarism and can remove an offending site from their search results should an infringement claim be justified.

What can you do to locate and reclaim your content from these dishonest offenders?

  1. Use copyscape to find your plagiarized content
  2. Locate the website owner on whois
  3. Send a cease and desist letter. It is advisable to include screenshots of your material
  4. Trace your content history with Internet Archive Wayback Machine

Under Title 17, United States Code, Section 512(c)(3)(A), the Notification of Claimed Infringement must include ALL of the following:

  • Physical or electronic signature of a person authorized to act on behalf of the copyright owner.
  • Identification of the copyrighted work claimed to have been infringed or a representative list if multiple works are involved.
  • Identification of the material that is claimed to be infringing that should be removed or access to disabled and information reasonably sufficient to enable the online service provider to locate the material (usually a URL to the relevant page with description of items on that page claimed to be infringing).
  • Information reasonably sufficient to allow the online service provider to contact the complaining party (address, phone number, e-mail address).
  • Statement that the complaining party has “a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.”
  • Statement that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.

Finding your content on someone’s website is quite unnerving. The gall they have to pirate your hard work and dedication to writing breaks the rules and crosses the confines of professionalism,integrity and character. People do it everyday, without a second thought, leaving their principles to be questioned. It may just represent a blog post but they didn’t write it, nor do they own it. A simple inquiry for permission to repost or repurpose is not a time suck but a professional courtesy. A sign of respect and value.

Plagiarism isn’t going away anytime soon but you do have options to recover your content as your own. Only you can decide if it is worth your time and energy to pursue.

What measures do you take to recover or protect your content?

16 comments to Copyright Infringement | Hey, that’s my post

  • I feel your pain, I deal with the same thing when it comes to images.. occasionally I do web searches on my images and with all the time, effort and money that goes into putting together an artistic image it hurts to have someone take it without even asking.

    • Ace Concierge | Virtual Assistant

      I’m sorry Ed. It is so frustrating. It takes just a few simple minutes to ask for permission and give credit. I can’t imagine stealing someone else’s work. It crosses ethical and professional boundaries. It speaks volumes about their character and integrity.

  • Thanks for sharing this. I had been meaning to find this out to search for my content but never got around to it.

    Definitely bookmarking and sharing! Have a fabulous day hun!


    • Ace Concierge | Virtual Assistant

      Most welcome Corina. I’m glad you found the post helpful. Definitely do some searches and find out if you content is lurking on the sites of others. I couldn’t believe it when someone actually stole my client testimonials. Really??

      Enjoy your day as well.


  • Hi Suzie,

    I too have seen my original content used by others, without giving me credit and attaching their name to it. YUCK.

    Thanks for sharing the tips for handling this.


    Kelly McCormick

    • Ace Concierge | Virtual Assistant

      Hi Kelly,

      I’m sorry to hear that. It can be a quick and simple process. There is absolutely no need to pirate someone else’s content. Be professional: ask and give credit. It can be a hassle to locate and correspond with the offenders, but I have found that most, if not all, are pretty willing to comply, especially after you share some of the legal documentation and potential outcomes.

      Happy Wednesday and thanks for posting a comment.


  • It’s truly sad when bloggers have to steal from others to proceed content. Makes me sick, especially to those of us who take pride in our work and a lot of time to create and perfect it. Thank you for sharing this. I too am bookmarking it for future reference.


    • Ace Concierge | Virtual Assistant

      Thank you for your comment Brenda.

      It really is. I think some or most don’t take the time to think about what goes in to writing our content. As you mentioned, we take great pride in our work, never mind the time and energy to research, write and edit. It is a passion, a way to communicate, connect and share information. How can any person or business owner simply steal it without a second thought. What I find amusing is that they actually copyright protect their site/content and write about their ethics and professionalism. Where is the integrity?

      All the best to you.


  • That sucks that someone copied your content without a care in the world. But I guess a lot of bloggers haven’t learned anything from elementary school have they?

    But at least you found a way to find out who’s been copying your content. This information you provided will help us bloggers in the long run definitely!

    Thanks for sharing!

    • Ace Concierge | Virtual Assistant

      Thank you Sherman.

      It wasn’t the first time and I’m sure it won’t be the last. Unfortunately, some simply have no ethics or a thought in the world about pirating content but I am sure if the tables were turned, they would feel quite differently.

      I have heard some nightmare stories lately after sharing this post and it is such a disappointment in morality and “humanness.” The fight goes on. Stay aware and do what you can to retain ownership of your hard work.

      All the best to you.

  • Hi Suzie,

    I just, for the life of me, can’t understand why someone would do this? I mean, I guess laziness, or just plain dishonesty, or greedy, lazy folks want to ride on the coattails of your success, but karma will get them in the end. Really crazy, and something I wouldn’t even dream of doing, because I’d feel disgusted with myself if I even thought of it.

    Stealing is wrong. Stealing intellectual property, content, posts, anything, is wrong, and even if someone appears to get away with it they will be have something stolen from them, or will go through some unpleasant situation, according to karma.

    This has happened to me a few times. I just send a pleasant but firm cease and desist letter and let it go. It’s tough to keep track of the copiers but if I find it going on, I’m handling it in direct fashion.

    I even found a Facebook Friend once, who really envied me, copying and pasting my posts without giving me credit. In his case I almost think it was pure ignorance, but in either way, I sent out the cease and desist letter and our relationship ended there.

    Thanks for sharing Suzie, this one will help educate those who are wondering what to do when this unfortunate thing happens.

    Have a great weekend.

    Tweeting through Triberr.


    • Ace Concierge | Virtual Assistant

      Hello Ryan,

      Thanks so much for stopping in and taking the time to comment. I appreciate it.

      I don’t understand it either and never will. It speaks volumes about their character or lack thereof. We can only do our best to protect our content, hoping that it safe but at the same time be vigilant. Play in your own yard and respect the property of others. It’s simple.

      All the best to you Ryan. Stay safe and you keep sharing your fabulous work.


  • Pat May

    Thanks so much for providing those links. I’m a mixed media trying-to-be artists and many of my social media friends are extremely successful artists. Several have had their work stolen and republished without their permission. There are some companies that are huge repeat offenders. When you deal with out-of-USA companies it gets even more complicated because our copyright laws don’t extend outside borders and the copyright laws of any given country many be more lax than the USA

    • Ace Concierge | Virtual Assistant

      Hi Pat,

      You’re most welcome. I do hope the links are of a little more help to you. There should be umbrella laws to protect everyone and their content.

  • This has happened to me so often I could write a book. I usually call people out publicly first, then send emails. The next step is to file a complaint with Google. It usually works like a charm.

    While I don’t take stealing other people’s work as flattery, I also believe in karma. No bad deed goes unpunished.


    • Ace Concierge | Virtual Assistant


      Thank you for your comment. I would think that people want to be ethical and professional. They have an online reputation to build and maintain. Stealing does NOT create a trustworthy brand image.

      Karma will come back and take a bite…. in one way or another.

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