Ace Tidbits

Get Focused and Increase Your Productivity! Tune out your distractions and turn off notifications to get some work done. Have a great day.
"It's all about the quality of life and finding a happy balance between work and family and friends." -Philip Green
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“Time, like a snowflake, disappears while we're trying to decide what to do with it." - St. Louis Bugle
Planning and creating action steps will help increase your productivity. Tune out distractions of all kinds and stay focused to complete your To Do list.
" You will never find time for anything. If you want time you must make it." - George Buxton
40% of employees work overtime or bring work home with them at least once a week.- Xylo Report, Shifts in Work and Home Life Boundaries
Put the power back into your presentations! Have your VA create your PowerPoint presentations.
“How you spend your time is more important than how you spend your money. Money mistakes can be corrected, but time is gone forever." - David B. Norris
"Don't be a bottleneck. If a matter is not a decision for the President or you, delegate it. Force responsibility down and out. Find problem areas, add structure and delegate. The pressure is to do the reverse. Resist it.” Donald Rumsfeld
Are you double booking or missing key appointments? A VA can help manage your calendar and schedule appointments for you.
To Do list in place for the day! Creating action steps and priorities to ensure timely delivery and efficiency for our client's projects!! Have a productive day.
"The first rule of management is delegation. Don’t try and do everything yourself because you can’t.” Anthea Turner
Want a stronger Social Media presence? Your VA can help create, schedule and manage your posts, tweets and social media accounts.
"Productivity is less about time management than it is about mind management.” David Kadavy
"The whole life of man is but a point in time; let us enjoy it." – Plutarch
“When asked what their number one concern was about their career in 2002, 32% of the respondents said Work/Life balance" -Office Team Specialized Administrative Staffing Survey, 2002
“Although your time and attention are finite, the demands on your time and attention are infinite.” Merlin Mann
Want to blog more often? Have your VA post and schedule your blog posts for you, allowing you more time to write and create.
"First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination.” Napoleon Hill
Spell check may not be enough, have a VA proof and edit your important document before you send it out.
Wish you had a form for that? Give the details to your VA to create a custom form for your business.
"Do not wait; the time will never be "just right." Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.” Napoleon Hill
Small business can look BIG when a VA manages VoiceMail, Email Inbox and Social Media. Have a bigger presence with VA support.
“Doing more things faster is no substitute for doing the right things.” Stephen R. Covey
“Companies need to shift their focus to grow engagement with their fan base, not just to collect more fans.” Mike Hotz
Stay in touch with your customers, have your VA create and send your newsletter for you on a regular basis.
A VA can help you to focus on the bigger picture.
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“It’s better to think of social media tools as amplifying customer opinion rather than improving it.” Joshua Porter
Tune out and turn off to maintain your focus!!! Get those projects done with 100% of your attention.
Your Virtual Assistant can create business letters, spreadsheet, and presentations your clients will adore!
The Ace plate is full of wonderful diverse client projects for the week. Productive working on events, doc edits/proofing, social media mgmt, blog posts, writing, e-newsletters and more. What are you doing?
Thanks so much for visiting Ace Concierge. Please let us know how we can best assist you with your time management and productivity.
A Virtual Assistant is YOUR vested business partner.
“Social Media is about the people! Not about your business. Provide for the people and the people will provide for you.” -Matt Goulart
"It's not just about consuming content, but sharing it, passing it on, and adding to it." - @ariannahuff
"Twitter is not a technology. It's a conversation. And it's happening with or without you." - @charleneli
How many hours do you think you spend searching and reading sharable content? Outsourcing your content curation gives you more time to focus on relationship building.
“Companies that blog get 55% more web traffic and 70% more leads than those that don’t.” -Hubspot

Latest Ace Tweets

15 Fresh Ingredients to Cook Up A Profitable Email List From Scratch via @SydniCraigHart

About 11 minutes ago from ♥ Suzie ♥'s Twitter via Buffer


“I highly recommend Suzie Poirier, my go-to choice for virtual assistant services. Suzie is efficient, thorough and highly professional. She also stays current in the latest technology; every time I work with her, I pick up several new time-saving tips to benefit my business.” J.V. Miller Partner/Founder
“Susan has provided virtual assistance to my business for a number of years. Initially the work was ad-hoc, however I soon began to delegate more of the routine work and Susan became an integral part of running important functions in our business. Susan is hard-working, diligent and honest. Susan has done everything from researching trade-mark law, market research, document and presentation preparation to managing an overflowing in-box. I highly recommend Susan (Ace).” M. Field Pres/CEO
“I personally and highly recommend Susan Kummins-Poirier and her company Ace Concierge. As a result of her tireless and professional efforts, we have grown our Social Media coverage and our web presence dramatically. Suzie is very professional, attentive to detail, intelligent and resourceful. She took the time to study our company and our industry and in the process has become an indispensible part of our team. Through her efforts we have been asked to be part of a national TV show on wood fired cooking, we have given several interviews on wood fired cooking to internet radio stations, and her efforts have brought on several new dealers. On a personal side, Suzie, with her cheery disposition, is always a delight to talk with, but professionally and socially. She is very timely in her responses and in our opinion is a top ranked Virtual Assistant who would be a great addition to any company or team.” - Jeffrey H. Pres/CEO
“Hiring Suzie to take care of my admin tasks is one of the smartest business decisions I've ever made! She is very responsive to my needs, in a professional, confidential manner. She is always ready to help me with whatever needs doing, with a can-do attitude. She saves me thousands of dollars by doing the work I have no business doing. I recommend Suzie and her work without reservation! She is fun, intelligent, efficient and a joy to work with.” - Charrise M. CEO/Business Coach
“Susan's the best. I shy from absolutes, especially in recommendations. But in this case it is absolutely true that she's the best. She's attentive, detail-oriented, relentless until she delivers the best results for you, clear, always striving to find a better solution for you, well-connected as everyone seems to know her and she has a great sense of humor which is so valuable in these stressful times of constant change. Susan's the best.” - Zane S. CEO
“As a business owner, my time and energy are valuable. I could spend time sending out client contracts, confirming appointments, doing mailings, automating newsletters, sending invoices or doing marketing research. As a business coach, I encourage entrepreneurs and business owners to outsource as much as possible so they can do what they do best, serve their clients and close business. Outsourcing to Ace Concierge has allowed me to grow my business by 36% this past year and the trusting, dependable professional service is a small investment in comparison to the return. Thank you Susan for your continued professionalism.” - Debora M., President- Nashua NH
“Ace Concierge made the impossible possible. My boss requested that I arrange for a bottle of champagne to be delivered to one of the partners of the firm I work for in Washington, DC. It wouldn’t have been a difficult task except he wanted this done on a Saturday and this particular partner happens to live in New Hampshire, where it is prohibited to ship alcohol. Luckily, I found Sue. She picked up the bottle of champagne within an hour of my call and had it successfully delivered before I was even out of bed on Saturday morning! Thanks, Sue— you were a lifesaver.” - Amy C, Washington, D.C.
“We have been using Susan for the last few years as our primary virtual assistant. She has done an outstanding job for us. Quick to follow up and very thorough. We are quite pleased with her work. S. Buser, MD Founder/Pres.
“I hired Suzie as a virtual assistant but over the last few months helping with my social media presence and my blog, she's become a friend. She is extremely organized, very capable, creative and helpful. She brings great skill and a wonderful attitude to everything she does. She created some processes for the way things worked with guest bloggers that streamlined and simplified the way our multi-author blog operated. I highly recommend Suzie and Ace Concierge! You can trust her to do what she says on time, with quality, energy, and a passion for excellence!” M. Henry. Sr. Pres/CEO
"If you're a solo-preneur and think it's best to do everything yourself, think again. And talk to my VA @AceConcierge. She rocks my world!" ~C.M.
"Rarely have I met, much less hired, a more organized, efficient, and thoughtful professional than Susan. She goes the extra mile, exceeds expectations on every assignment, and demonstrates time and again that her ideas and creative strategies are inspired as much on her own time as on her client's time. I would strongy commend Susan's expertise and vibrant personality to any Senior Manager or Top Executive choking on family vs. work responsibilities." - Alan B., President/CEO - Durham NH
"An amazing human being, an incredible friend, and it all started when she became my VA. The business would not be as far along as it is without her!" Patti B - President/CEO
Suzie has done work for me and I've been very happy with her service, responsiveness and sense of humor. If you need help, don't miss the opportunity to work with Suzie. D.E.
Suzie's energizing, creative personality and razor-sharp, organizational focus drive ROI for your company. She proved to me that 2 heads and sets of hands are better than one in helping me create sustainable marketing, prospecting, sales and scheduling systems. As Steve Urquhart articulated well, her 'on-demand' offerings relieve the pressure of daily delegating. I know that if next week a new project or marketing need arises, I can reach out to Suzie, and she'll alleviate the work load as a true partner to business, while also offering unexpected value adds along the way. For service, quality and enthusiasm, call or write Suzie! JBP
I've been working with Suzie for almost 2 years now and I couldn't have built my brand without her! She's been there to help with everything from posting blog posts and Twitter feeds to getting my doctor's appointments arranged while I've been going through both cancer treatment and business start-up. She's awesome! LJL
I am pleased to be the first one to post a review for Suzie and Ace Concierge services (on Facebook) ... even if you don't think you need a virtual assistant or you aren't sure what you could delegate, you need to give Ace Concierge a look. You will be amazed by the level of service and quality of work! And with value pricing that lets you set up support services in blocks of hours, you will have the ability to delegate on demand and get outstanding work on time and above expectations. Be prepared to be thrilled! S.U.

3 Steps to Organize Your Digital Environment

Ace Concierge Get OrganizedHow many times have you thought that you need more hours in your day or an extra pair of hands? You know the feeling, looking at your desk, your calendar, your Smartphone, your inbox…. Ugh, it is overflowing with things that need your attention. You can’t torch it. You can’t ignore it, but you can implement a few systems and processes to help you better manage the overwhelm and chaos, moving you to increase your productivity.

For every minute spent organizing, an hour is earned.  - Anonymous 

The Notorious To Do list

The first step toward success is to be cognizant of the level of disturbances which you allow into your day. It could revolve around the daily notifications you receive regarding text messages, emails, news alerts, phone calls or any other immediate interruption that diverts your focus from the task at hand.

  • Are you able to turn off or lower the volume of the notifications?
  • Can you schedule 3-4 times throughout the day to review/respond to emails?
  • Do you need to respond immediately to each byte of data that crosses your desk or your Smartphone?


  1. Prioritize and set deadlines.
  2. Know which projects require the most time and your undivided attention.
  3. Create your boundaries for working hours and “publicize” them.
  4. Tune out distractions.
  5. Stay on task.

Is Your Inbox Abundant with Clutter?

In 2011, it is estimated that there were 3.146 billion email accounts and 2.8 million emails sent and received every day. Wow!

Email has become the most predominant mode of office communications whether it is a quick hello or dissemination of corporate materials, contracts, projects and data. It is a necessity that we cannot live without.

Some inboxes can look like a nightmare of messages and To Dos if not properly maintained or left unchecked for an extended period of time. We are all busy working and managing the flow of information and business operations that it can just become an inconvenience to take the time to delete, file, schedule or otherwise take some form of action with each email.  If you continually shy away from inbox management, it not only becomes unruly like a bad hair day, but it fosters a lack of productivity and organization. Who can afford that?

Have you ever spent wasted minutes or hours feverishly searching for an email that contains an important document? It becomes a frustrating unproductive endeavor that is a gross misuse of your valuable time AND time is money.

PING!! A new email is awaiting your attention.  

  • Schedule time to check your email at various intervals
  • Make sure you have appropriate folders and filters for filing.
  • Is it urgent?
  • Can it be completed in 2-3 mins?
  • Can you flag it to read later?
  • Have you set up rules/alerts
  • Delete it if it isn’t necessary and won’t add any value.
  • If there is an attachment, download it and save it in the appropriate document folder
  • Forward it with instructions to your virtual assistant
  • If it is an appointment, drag it to your calendar
  • Have separate email addresses for personal and business use

My Documents

You are inundated with digital paper that requires action and filing. Creating folders is a simple task to ensure your documents are organized and easily found. It can prove very time consuming if you have to scroll through one larger receptacle looking for a needed document. Sure, you can do a broad search but when proper file management is established, you can save a great deal of time and aggravation. Let your digital filing system mirror a physical filing system.


  • Create folders and sub-folders
  • Use short names
  • Be diligent about filing
  • Separate current and completed works
  • Archive older, unneeded documents – store in a separate folder, USB or cloud storage
  • Create shortcuts or links to documents you use more consistently. Maintaining a single copy ensures you are always using the most current version.
  • Delete unnecessary files
  • Create shortcuts of your most used documents and save them on your desktop.
  • If you routinely share documents with a group, consider using Google Docs, TeamboxDropbox or another online sharing tool for collaborating.
  • Save your data and  make sure you always back up your computer

Taking the time to organize and streamline your office operations, even if it is just your email and documents, will help to increase your efficiency and productivity – which saves you time and money. The less time you must spend rummaging through folders and emails, the more time you have to devote to the your vital business operations and daily procedures.

Have a time and place for everything, and do everything in its time and place, and you will not only accomplish more, but have far more leisure than those who are always hurrying.  - Tryon Edwards

Make organization a habit, not a one hit wonder. Get into a rhythm everyday and stick with it, just like you would with any lifestyle habit.


Build Your Team | Build Your Business

Build your team

Entrepreneur, solo-preneur, small business owner; while each comes with its own clarifying distinctions, one quality remains significant, the opportunities to build and scale your business are better performed with a team.

Your team is available to listen, brainstorm, collaborate, build, generate, troubleshoot or otherwise help you to achieve your dreams a little faster than if

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15 Simple Tips to Harness Your Productivity

Harness Productivity

Entrepreneurs are always strapped for time! You need more. Want more. Gotta have it but you need to realize the value of your time and how to best use every second, all 86,400 of them.

You can learn to maximize your productivity and feel like a rock star. I’m not talking about just being busy

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Social Automation: Do it within reason

social automation

As you have read countless times, social media is about relationship marketing, engagement and making authentic connections. Real-time conversations with real people, doing and wanting real things. Your audience is not a conveyer belt digesting your content. They want and need genuine dialog and interactions.

Yes, it is all extremely time-consuming; eating many hours of

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The Social Disconnect

Social Disconnect


The digital landscape is abundant with incredible industry thought leaders sharing the knowledge and best practices in social media. The circle of influencers crest the lists of who to follow and how to engage them.

You admire them. You follow them. You learn from them. You implement their suggestions. You share and comment on

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What the Heck is a Virtual Assistant?

What the heck is a Virtual Assistant

It’s me! I’m not talking about Siri or Google Now. I’m real. I’m live. Not some plug and play doll, but a real human being, and educated executive with a vested interest in YOUR business success.

A Virtual Assistant is similar to an in-house team member but we help you manage your daily business operations

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