Ace Tidbits

Get Focused and Increase Your Productivity! Tune out your distractions and turn off notifications to get some work done. Have a great day.
"It's all about the quality of life and finding a happy balance between work and family and friends." -Philip Green
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“Time, like a snowflake, disappears while we're trying to decide what to do with it." - St. Louis Bugle
Planning and creating action steps will help increase your productivity. Tune out distractions of all kinds and stay focused to complete your To Do list.
" You will never find time for anything. If you want time you must make it." - George Buxton
40% of employees work overtime or bring work home with them at least once a week.- Xylo Report, Shifts in Work and Home Life Boundaries
Put the power back into your presentations! Have your VA create your PowerPoint presentations.
“How you spend your time is more important than how you spend your money. Money mistakes can be corrected, but time is gone forever." - David B. Norris
"Don't be a bottleneck. If a matter is not a decision for the President or you, delegate it. Force responsibility down and out. Find problem areas, add structure and delegate. The pressure is to do the reverse. Resist it.” Donald Rumsfeld
Are you double booking or missing key appointments? A VA can help manage your calendar and schedule appointments for you.
To Do list in place for the day! Creating action steps and priorities to ensure timely delivery and efficiency for our client's projects!! Have a productive day.
"The first rule of management is delegation. Don’t try and do everything yourself because you can’t.” Anthea Turner
Want a stronger Social Media presence? Your VA can help create, schedule and manage your posts, tweets and social media accounts.
"Productivity is less about time management than it is about mind management.” David Kadavy
"The whole life of man is but a point in time; let us enjoy it." – Plutarch
“When asked what their number one concern was about their career in 2002, 32% of the respondents said Work/Life balance" -Office Team Specialized Administrative Staffing Survey, 2002
“Although your time and attention are finite, the demands on your time and attention are infinite.” Merlin Mann
Want to blog more often? Have your VA post and schedule your blog posts for you, allowing you more time to write and create.
"First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination.” Napoleon Hill
Spell check may not be enough, have a VA proof and edit your important document before you send it out.
Wish you had a form for that? Give the details to your VA to create a custom form for your business.
"Do not wait; the time will never be "just right." Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.” Napoleon Hill
Small business can look BIG when a VA manages VoiceMail, Email Inbox and Social Media. Have a bigger presence with VA support.
“Doing more things faster is no substitute for doing the right things.” Stephen R. Covey
“Companies need to shift their focus to grow engagement with their fan base, not just to collect more fans.” Mike Hotz
Stay in touch with your customers, have your VA create and send your newsletter for you on a regular basis.
A VA can help you to focus on the bigger picture.
Work with a VA to create systems and streamline the reoccurring tasks in your office.
“It’s better to think of social media tools as amplifying customer opinion rather than improving it.” Joshua Porter
Tune out and turn off to maintain your focus!!! Get those projects done with 100% of your attention.
Your Virtual Assistant can create business letters, spreadsheet, and presentations your clients will adore!
The Ace plate is full of wonderful diverse client projects for the week. Productive working on events, doc edits/proofing, social media mgmt, blog posts, writing, e-newsletters and more. What are you doing?
Thanks so much for visiting Ace Concierge. Please let us know how we can best assist you with your time management and productivity.
A Virtual Assistant is YOUR vested business partner.
“Social Media is about the people! Not about your business. Provide for the people and the people will provide for you.” -Matt Goulart
"It's not just about consuming content, but sharing it, passing it on, and adding to it." - @ariannahuff
"Twitter is not a technology. It's a conversation. And it's happening with or without you." - @charleneli
How many hours do you think you spend searching and reading sharable content? Outsourcing your content curation gives you more time to focus on relationship building.
“Companies that blog get 55% more web traffic and 70% more leads than those that don’t.” -Hubspot
“Do what you do best and outsource the rest.” Robert G. Allen
"I’m convinced that virtual assistants are the future. Honestly, it’s one of the best decisions I ever made.” Michael Hyatt
“The first rule of management is delegation. "Don’t try and do everything yourself because you can’t.” Anthea Turner
"In order to grow a successful business, it’s important to let go of some perfectionism and delegate certain tasks so you can focus on your strengths." Diana Adams
“You cannot grow your business all on your own so stop trying to. It’s time for you to trust others to help you. Without delegation your business will be limited by your own time and energy.” Matthew Swyers
"Most entrepreneurs have great talents but many times they think they can do it all. That can really stall the growth of the business. By outsourcing the day to day back-office tasks, the business owner has more time to focus on generating income." Laura Lee Sparks

Latest Ace Tweets

RT @ValueIntoWords: To accelerate your life, you must learn how to CREATE VALUE in every interaction + more key skills that will accelerate your life + career in 2018! by @TrippBraden

About 40 minutes ago from ♥ Suzie ♥'s Twitter via Hootsuite


“I highly recommend Suzie Poirier, my go-to choice for virtual assistant services. Suzie is efficient, thorough and highly professional. She also stays current in the latest technology; every time I work with her, I pick up several new time-saving tips to benefit my business.” J.V. Miller Partner/Founder
“Susan has provided virtual assistance to my business for a number of years. Initially the work was ad-hoc, however I soon began to delegate more of the routine work and Susan became an integral part of running important functions in our business. Susan is hard-working, diligent and honest. Susan has done everything from researching trade-mark law, market research, document and presentation preparation to managing an overflowing in-box. I highly recommend Susan (Ace).” M. Field Pres/CEO
"Suzie is one of those rare gems that I honestly couldn't recommend highly enough. Not only does she possess fabulous strategic and social media skills but she's just a joy to work with. She's creative, unbelievably responsive, timely and proactive, and she's also really interested and invested in her clients' successes. Hands down rave reviews for Suzie and all of her talents!" Christine A. Founder/CEO
“I personally and highly recommend Susan Kummins-Poirier and her company Ace Concierge. As a result of her tireless and professional efforts, we have grown our Social Media coverage and our web presence dramatically. Suzie is very professional, attentive to detail, intelligent and resourceful. She took the time to study our company and our industry and in the process has become an indispensible part of our team. Through her efforts we have been asked to be part of a national TV show on wood fired cooking, we have given several interviews on wood fired cooking to internet radio stations, and her efforts have brought on several new dealers. On a personal side, Suzie, with her cheery disposition, is always a delight to talk with, but professionally and socially. She is very timely in her responses and in our opinion is a top ranked Virtual Assistant who would be a great addition to any company or team.” - Jeffrey H. Pres/CEO
“Hiring Suzie to take care of my admin tasks is one of the smartest business decisions I've ever made! She is very responsive to my needs, in a professional, confidential manner. She is always ready to help me with whatever needs doing, with a can-do attitude. She saves me thousands of dollars by doing the work I have no business doing. I recommend Suzie and her work without reservation! She is fun, intelligent, efficient and a joy to work with.” - Charrise M. CEO/Business Coach
“Susan's the best. I shy from absolutes, especially in recommendations. But in this case it is absolutely true that she's the best. She's attentive, detail-oriented, relentless until she delivers the best results for you, clear, always striving to find a better solution for you, well-connected as everyone seems to know her and she has a great sense of humor which is so valuable in these stressful times of constant change. Susan's the best.” - Zane S. CEO
“As a business owner, my time and energy are valuable. I could spend time sending out client contracts, confirming appointments, doing mailings, automating newsletters, sending invoices or doing marketing research. As a business coach, I encourage entrepreneurs and business owners to outsource as much as possible so they can do what they do best, serve their clients and close business. Outsourcing to Ace Concierge has allowed me to grow my business by 36% this past year and the trusting, dependable professional service is a small investment in comparison to the return. Thank you Susan for your continued professionalism.” - Debora M., President- Nashua NH
“Ace Concierge made the impossible possible. My boss requested that I arrange for a bottle of champagne to be delivered to one of the partners of the firm I work for in Washington, DC. It wouldn’t have been a difficult task except he wanted this done on a Saturday and this particular partner happens to live in New Hampshire, where it is prohibited to ship alcohol. Luckily, I found Sue. She picked up the bottle of champagne within an hour of my call and had it successfully delivered before I was even out of bed on Saturday morning! Thanks, Sue— you were a lifesaver.” - Amy C, Washington, D.C.
“We have been using Susan for the last few years as our primary virtual assistant. She has done an outstanding job for us. Quick to follow up and very thorough. We are quite pleased with her work. S. Buser, MD Founder/Pres.
“I hired Suzie as a virtual assistant but over the last few months helping with my social media presence and my blog, she's become a friend. She is extremely organized, very capable, creative and helpful. She brings great skill and a wonderful attitude to everything she does. She created some processes for the way things worked with guest bloggers that streamlined and simplified the way our multi-author blog operated. I highly recommend Suzie and Ace Concierge! You can trust her to do what she says on time, with quality, energy, and a passion for excellence!” M. Henry. Sr. Pres/CEO
"If you're a solo-preneur and think it's best to do everything yourself, think again. And talk to my VA @AceConcierge. She rocks my world!" ~C.M.
"Rarely have I met, much less hired, a more organized, efficient, and thoughtful professional than Susan. She goes the extra mile, exceeds expectations on every assignment, and demonstrates time and again that her ideas and creative strategies are inspired as much on her own time as on her client's time. I would strongy commend Susan's expertise and vibrant personality to any Senior Manager or Top Executive choking on family vs. work responsibilities." - Alan B., President/CEO - Durham NH
"An amazing human being, an incredible friend, and it all started when she became my VA. The business would not be as far along as it is without her!" Patti B - President/CEO
Suzie has done work for me and I've been very happy with her service, responsiveness and sense of humor. If you need help, don't miss the opportunity to work with Suzie. D.E.
Suzie's energizing, creative personality and razor-sharp, organizational focus drive ROI for your company. She proved to me that 2 heads and sets of hands are better than one in helping me create sustainable marketing, prospecting, sales and scheduling systems. As Steve Urquhart articulated well, her 'on-demand' offerings relieve the pressure of daily delegating. I know that if next week a new project or marketing need arises, I can reach out to Suzie, and she'll alleviate the work load as a true partner to business, while also offering unexpected value adds along the way. For service, quality and enthusiasm, call or write Suzie! JBP
I've been working with Suzie for almost 2 years now and I couldn't have built my brand without her! She's been there to help with everything from posting blog posts and Twitter feeds to getting my doctor's appointments arranged while I've been going through both cancer treatment and business start-up. She's awesome! LJL
I am pleased to be the first one to post a review for Suzie and Ace Concierge services (on Facebook) ... even if you don't think you need a virtual assistant or you aren't sure what you could delegate, you need to give Ace Concierge a look. You will be amazed by the level of service and quality of work! And with value pricing that lets you set up support services in blocks of hours, you will have the ability to delegate on demand and get outstanding work on time and above expectations. Be prepared to be thrilled! S.U.
"I highly recommend Suzie Poirier, my go-to choice for virtual assistant services. Suzie is efficient, thorough and highly professional. In the four-plus years we have worked together, Suzie has stayed current in the latest technology - no easy feat! Every time I work with her, I pick up several new time-saving tips to benefit my business." Jennifer M. Founder/CEO

6 Things I Learned From Working with Virtual Assistants

Virtual Assistant Teams

Virtual Assistants | Your Small Business Secret to Success

This morning I woke up and started the day knowing that the tasks I find tedious, and other tasks, are done thanks to my team of “virtual assistants.” Lourdes Wellhaven.

I didn’t start my career as a self-employed person with a team.  Instead, I took the hard route.  I went the typical I’ll-make-it-happen-somehow-bravado route.  I slept very little and sacrificed a lot to get my business off the ground.  In a few short months it became clear that I needed help and fast.  I thought that the logical next step was to hire my first employee.  I chose well, I thought to have hired a dear friend who needed a part-time job.

Sure I had heard that it’s not good idea to hire a friend or family member.  But that warning was for “other people.”  I soon found out that I was not immune to the same issues that every start-up has when they hire people they care about.  Unfortunately that business relationship ended badly and the friendship ended with it.  That employer/employee relationship was followed by a series of additional similar situations, some working really well, but most, not so much.

I hired an HR Coach to tell me what I was doing wrong.  In a few short hours he came up with a recommendation that was very surprising.  He advised me to hire Virtual Assistants for everything.  Yes, a VA for every single possible job function my firm needed or would ever need in the future, no exceptions.

I couldn’t wrap my head around the concept.  My concerns were endless.  But he described to me in detail how he himself works exclusively with VA’s.   I took his advice, albeit with baby steps in the beginning, but have not looked back since.

Here’s what I’ve learned in the process

  1.  Labor costs have dramatically decreased:  It may appear at first glance that I’m paying more for an “assistant” per hour than I did before but that’s not true and here’s why:  There are many other costs besides the hourly wage rate associated with a traditional employee including paid-time-off, fringe benefits, insurance, worker’s comp, retirement etc.  If you are truly using the services of an independent contractor (check IRS regulations) then there are no other additional hourly expenses.
  2. Production has increased:  I was more than a little shocked to realize that what my traditional employee was taking 40 hours to complete was quickly and efficiently done by my VA in 10 hours.
  3. Team spirit has been enhanced:  Virtual team members have a very different mindset primarily because the business relationship is different.  I’m not their boss, I’m their client. Astoundingly my VA’s act as if they have a bigger vested interest in my success.
  4. Internal Control has increased:  Internal control in an accounting term whereby a company puts policies and procedures in place to ensure the accuracy of financial data and the safeguarding of resources.  I thought that having remote employees would compromise internal control, but instead, I’ve found that with the help of technology, it has been enhanced.
  5. My company benefits from the experience a VA has with other clients.  My VA’s each serve lots of different clients.  This means they get really good at doing that “one thing” and have specialized in certain tasks.  Further, because they serve so many different clients daily with those specialized skills, they have a much deeper understanding than any traditional employee could ever hope to.
  6. I can easily scale up or down as my workload warrants.  Projects start and complete and I can enlist help on an as-needed basis instead of being stressed about providing enough work for my employees on an ongoing basis.  It’s a huge responsibility to hire someone.  That’s a pressure I simply do not have to deal with any longer.

Sure I miss the water-cooler talk from time to time and the camaraderie of having others in-house.  There is always a give and take with everything in life.  For me,  though, I’d rather sacrifice the social aspects of having an in-office staff for the happiness that I get from knowing that I’m working smarter for myself and my clients.

Guest Author Lourdes Wellhaven:

Lourdes Wellhaven

by Lourdes Welhaven – Lourdes is the host of the Networker for Business Women effort and podcast which is owned and run by Welhaven and Associates for the benefit of women in business everywhere.  Lourdes is also the Founder and Publisher of Little Pampered Dog “The Lifestyle Magazine for Little Pampered Dogs and the People Who Love Them.”  You can download your free copy of the app and a free issue  for your iPad, iPhone or iPod here:


8 comments to 6 Things I Learned From Working with Virtual Assistants

  • Thank-you for sharing your experience with hiring Virtual Assistants, Lourdes!

    A couple of questions:
    1) You imply that you work with several Virtual Assistants, with a team approach. Does each handle different aspects of your business, dependent on their strengths and gifts?
    2) What kinds of tasks have you hired Virtual Assistants for?
    3) Have you had any negative experiences with Virtual Assistants?

  • Hi Michelle!

    Great questions!

    1. Yes, I work with different VA’s…all remote. For example, my bookkeeper does…bookkeeping. My illustrators…illustrate only. I have writers, editors, researchers, graphic designers, an administrative VA… It’s no different than setting up different departments in a “traditional” business. It’s not so much that I assess their skills and strengths per se, it’s that they themselves choose to specialize in the skill sets that they offer to many clients.

    2. I’ve hired VA’s to do all things noted above and more. You can have a VA do anything a “traditional employee” would do. They just work remotely and not so much under your direct supervision, per se. There really isn’t any task that a VA couldn’t help a business with other than something that has to be done in person. Most things though, don’t have to be done in person that are administrative or creative in nature.

    3. Yes, I’ve had negative experiences with VA’s just as I have had with a “traditional employee.” So here’s what I’ve learned to do…When I consider working with a new VA I give them a small test project and see how it goes. If they can’t deliver the first simple project on-time, at standard, and within budget it will never work. I’ve had lots and lots of VA’s not be able to deliver in the first simple project…that’s why I hold on tight to those that do a great job. You have to do your “due diligence.” You have to “trust but verify” but that’s true of all similar relationships virtual or otherwise.

    I hope I answered your questions?

  • You’ve answered all my questions, Lourdes, thank-you!

    I always thought of a Virtual Assistant as a one-person job, sort of like a virtual personal assistant, office manager, or receptionist. It honestly never occurred to me to hire multiple Virtual Assistants, and delegate my needs according to their individual strengths. Thanks for breaking me out of the narrow thinking!

    Thank-you, too, for explaining how you hire a VA. That’s excellent advice. I’m going to put together a list of the needs I have and start searching for team members.

    • Ace Concierge | Virtual Assistant

      Hi Michelle,

      Working with a virtual team can mean many things to many people. I love Lourdes’ business model and clearly outlines the benefits of working with remote teams. I hope her ideas, acumen and suggestions assist other business owners to transition to this type of high payoff workplace.

      Another option is to partner with a virtual assistant who is more of an online business manager who will facilitate and oversee the entire process, so you have just one point person, instead of having to manage 3-4. It is important to delegate our low value activities, enabling us to focus on our core genius. I too delegate to my virtual assistant, enabling me to work ON the business, rather than IN it. I saw a quotation the other day and it boiled down to moving from an entrepreneur who tries to wear all of the hats to being a small business owner, who manages the daily operations and contracts out.

      There is an older post Michelle that outlines some key points and questions to ask a virtual assistant. You may also find that some of the project management and delegation posts are helpful in fine-tuning your questions and search for help.

      Thanks again for taking the time to share your thoughts and comments.

  • Michelle, If you want someone that you never ever have to worry about, that is completely on the ball, look no further than Suzie – Ace Concierge….you know, the website we’re on right now…hint hint..

    Go ahead…do your due diligence…check her references…you’ll be blown away.


    • Ace Concierge | Virtual Assistant


      You made me blush! Where is the “favorite” button now? Thank you so much for your kind thoughts and support. I am honored. Truly.

      Have a fantastic evening and if there is anything else I can do for you, please don’t hesitate to ask.


  • Thank-you so much for all the help and wisdom, Suzie and Lourdes! And Lourdes, thank-you for recommending Suzie.

    Scott, my husband, is the brains behind New England Multimedia, and does all the technical, development, SEO, and creative work for our very happy WordPress clients and customers. He handily manages all of his work and communications with ease and superb time management skills.

    My role is “just” social media marketing, community management, consulting, and blogging/content creation. But I’m also a youth minister, teacher, writer, curriculum developer, and homeschooling advocate. I want and need more time freed up to launch my own website featuring those areas of my life outside of New England Multimedia.

    But first I need to brainstorm about what exactly I can delegate, and what I need to do myself.

    Suzie, let me get this straight. You’re a VA who delegates your low value activities to other VAs? Now that’s awesome!

  • Ace Concierge | Virtual Assistant

    Hi Michelle,

    You and Scott certainly have your hands full with so many tasks and projects. There are so many hats in your business fashion statement. It can be a challenge to juggle them all but great time management skills are a bonus.

    During your brainstorming process, it may help to track and record every task/activity for 3-5 days, how much time was spent on each, any interruptions, additions of time and if it is a low or high payoff activity (the revenue generators). At the end of the tracking session, review the line items and you will be able to have a little more clarity on your day and how your time is spent. From this point, you are able to define what items/projects can be outsourced.

    Yes, I am a VA who also delegates, which enables me to have more time to focus on my core genius, business development, blogging and other high priority client management. I must practice what I preach.

    We are both here if you have any other questions! :]

    Have a wonderful New England style weekend…. for me, that would be a giant Maine lobster.

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